A concern for the satisfaction of staff and users of health services
A focus on problem solving to improve quality
Respect for staff and their abilities
A willingness to collect and use data to determine the nature and size of problems and toimprove processeswe will also need to develop strategies for the organization, continually motivate people tosupport this process, and market change within the organization.
Good management involves long-term or strategic planning. Without aclear idea of the organization's goals, employees don't know where the organization is going, or the best means to achieve the goals. An institution needs to define where it's going (the vision),why it's going there (the mission), and how to get there (the strategies). It will then be easier touse this process to work cohesively towards organizational goals. Tools in this section for helping you develop a coherent strategy for your organization include the affinity technique,force field analysis, SWOT analysis, and strategic analysis.
Quality improvement is about continued readiness to make changestowards improvement. However, every change of attitude or practice implies advantages anddisadvantages. For people to accept a change, the advantages always have to be greater than thedisadvantages. To promote the idea of change, you need to market its advantages. Tools in thissection that will help you market change include developing a marketing plan, stakeholder analysis, and negotiation techniques.
Motivating people to perform to the best of their capabilities and in the bestinterests of the organization is a huge task. Important elements in motivating people includeleadership, clear organizational and individual goals, rewards based on performance of staff, and participatory supervision. Techniques included in this section that will help you motivate your staff include developing a supervision visit plan, effective meeting management, and techniquesfor solving conflicts.
A strategy is necessary for every institution that wishes to achieve its goals, or for successfullycompleting a specific project. You can use a strategy to increase the probability of a project'ssuccess and to overcome resistance to change.
The strategy defines the long-term lines of action that the institution will take to achieve itsgoals. It is built on two different elements: