Description

September 4, 2007
Managing Cultural Change
Change is disruptive.  Whether you are making changes resulting from audit or appraisal findings, lessons learned, or external innovations there will be disruptions to the status quo.  Some people will support the changes, some will wait and see what happens, and others will resist any change.  Being aware of the pitfalls associated with changing an organization’s culture will greatly aid the success of any Process Improvement program.