Fort Worth, TX 76179 John N.

Gerdes (817) 944-6267

johngerdes1@gmail.com (email)
www.linkedin.com/in/johnngerdes/ (LinkedIn)


Summary

I have thirty-five plus years, as a Field Service Engineer, providing exemplary customer/product
support. I exceed customer expectations by delivering prompt and practical technical solutions
ensuring minimal downtime and maximum service life.

Education

Bachelor of Science - Aeronautical Engineering Technology
Oklahoma State University, Stillwater Oklahoma - 1975

Master of Arts - Computer Resource Information Management
Webster University, St. Louis, Missouri - 2003

Work Experience

F135 Field Service Representative Dec 2010 through Jul 2013
Pratt & Whitney at the Lockheed Martin Facility Fort Worth, TX

Provided on the spot F135 propulsion system production support for all variants of the F-
35 (A/B/C).

Coordinated F135 propulsion system maintenance activities in the P&W engine shop,
flight line operating areas, factory floor, and Fort Worth Joint Reserve Base Hush House.

Advised and assisted customer in performance of F135 propulsion system maintenance,
ensuring maintenance was performed IAW technical data that met the standard for safe
engine operation.

Loaded OFP (Operational Flight Program) software updates in the F135 main engine
FADECs (full authority digital engine control) as required by logic revisions/updates and
for FADEC replacement for cause. Able to resolve developing issues immediately by
close communications with offsite controls engineer.

Uploaded current/correct engine lifing data in F135 main engine and lift system FADECs,
in a timely manner, as required by the customer.

Performed ad hoc engine monitoring with the engine controls laptop to assist the
customer in trouble shooting lift system components for the STOVL variant F-35 aircraft.

Supported Lockheed Martin Government Property Management processes.

Worked closely with P&W Customer Support Engineering to resolve technical and
logistical problems involving F135 engine operation and maintenance by providing
detailed reports with expert commentary.

Used initiative and judgment to identify problems.

Conducted investigations to determine root causes, and implemented corrective actions.

Actively supported the UTC quality operating system Achieving Competitive Excellence
(ACE) initiatives and ensured employee safety by complying with and supporting EH&S
activities.

F135 Base Engine Manager Jan 2007 through Nov 2010
Pratt & Whitney at the Lockheed Martin Facility Fort Worth, TX

Served as Base Engine Manager in support of the F135 flight Test Program.

Provided configuration management input and updates via strict schedule requirements.

Initialized propulsion system hardware in the P&W Engine Maintenance management
System (EMMS).

Ensured timely and accurate life usage data updates, tracked propulsion system
configuration changes.

Documented significant maintenance actions, and generated forecast reports required to
manage daily maintenance and operations activities.

Supported P&W F135 Logistics Manager and F135 fleet Engine Manager in executing
the F135 contractor support program to ensure every aspect of F135 base level engine
management, in a flight test environment, was provided.

F100/229 Customer Support Specialist Oct 2003 through Dec 2006
Pratt & Whitney at the Lockheed Martin Facility Fort Worth, TX

Provided P&W 229 propulsion system production support for Lockheed Martin to ensure
that there were no GFE (Government Furnished Equipment) delays.

Served as the on site focal point between P&W and LM on all F100-PW-229 technical,
logistical, warranty, support equipment, publications and F-16/PW229 interface issues.

Handled day-to-day customer interface activities at the LM engine shop, flight line and
internal LM meetings and in many instances resolving the issue on the spot.

Debriefed pilots, as required, from test flights.

Updated status to 229 Integrated Logistics Support (ILS) managers regularly on events
and customer satisfaction to ensure no surprises.


Where I Excel
Detail Oriented
Highly Organized
Continuous Improvement
Problem Solver/Solution Provider