Researchers have discovered that certain facial areas revealour emotional state better than others.For example, the eyes tend to reveal happiness or sadness,and even surprise. The lower face also can reveal happinessor surprise;For example, the smile can communicate friendliness andcooperation. The lower face, brows, and forehead can alsoreveal anger.
Eye Contact:Eye contact is a direct and powerful form of non-verbalcommunication. The superior in the organization generallymaintains eye contact longer than the subordinate. Thedirect stare of the sender of the message conveys candorand openness. It elicits a feeling of trust. Downward glancesare generally associated with modesty. Eyes rolled upwardare associated with fatigue.
One of the most frequently observed, but least understood,cues is a hand movement. Most people use hand movementsregularly when talking. While some gestures (e.g., aclenched fist) have universal meanings, most of the othersare individually learned and idiosyncratic.
Importance of Communication
Information: Management can keep the employees wellinformed about company’s plans and programmes. Effectivecommunication is required to convey information to theemployees. By sharing information , management candevelop loyalty in the employees.