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21788328 20985044 7 08 Restaurant Standard Operation Procedures 231 p

21788328 20985044 7 08 Restaurant Standard Operation Procedures 231 p

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Published by phu_nosavan

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Published by: phu_nosavan on Dec 08, 2009
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02/06/2011

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STANDARD OPERATING PROCEDURESFOOD & BEVERAGE - RESTAURANT
1. Service Experience
1.
 
01 Company Introduction & Mission Statement1.
 
02 Benefits Of Training1.
 
03 Objectives Of Standards1.
 
04 F&B Ethics1.
 
05 Achievement Reviews1.
 
06 Personal Hygiene1.
 
07 Grooming1.
 
08 Prevention Of Accidents – First Aid1.
 
09 Germs In The Kitchen – Restaurant1.
 
10 Do’s & Don’ts1.
 
11 Scheduling Staff 1. 12 Safety Regulations1. 13 Staff Behaviour1. 14 Staff Responsibilities
2. Beverage Basics
2.
 
01 Tea2.
 
02 Coffee2. 03 Method Champenoise2. 04 Alcohol Contend In Wine2. 05 The White Grapes2. 06 The Red Grapes2. 07 Tasting Wine2. 08 Decanting Wine2. 09 The Temperature For Serving Wine2. 10 The Ten Basic Wine Styles – White2. 11 The Ten Basic Wine Styles – Red
3. Beverage Service
3.
 
01 Restaurant3. 02 Bar3. 03 Kinds Of Beverage Service3. 04 Alcoholic Beverage Service3. 05 Aperitifs3. 06 Beer3. 07 Cocktails3. 08 Liqueurs3. 09 Port & Sherry3. 10 White Rose Wine
 
3. 11 Red Wine3. 12 Champagne3. 13 Soft Drinks3. 14 Serving Fresh/Canned Juice3. 15 Iced Tea, Iced Coffee3. 16 Flambé’ Coffee3. 17 Coffee3. 18 Tea
4. Food Knowledge
4. 01 Basic Food Preparation4. 02 Dairy Products4. 03 Cocoa-Chocolate4. 04 Food & Alcoholic Beverage4. 05 Fruit4. 06 Ice Cream4. 07 Italian Cheese4. 08 Pasta, Dumplings, Rice4. 09 Pizza4. 10 Fish & Seafood4. 11 Oysters, Snails, Clams4. 12 Lobster4. 13 Sushi4. 14 Caviar4. 15 Meat, Poultry, Game4. 16 Kitchen Sections
5. Guest Experience
5. 01 First Impression5. 02 Greeting, Welcome & Seating5. 03 General Service Rules5. 04 Service Sequence5. 05 Taking Restaurant Reservation5. 06 Order Taking5. 07 Taking The Order – Room Service5. 08 Taking Down The Order5. 09 Order Delivery – Room Service5. 10 Menu Presentation5. 11 Bread And Butter Service5. 12 Service Of Food5. 13 Adjusting Covers5. 14 Follow Up
 
5. 15 Complaint Handling5. 16 Billing & Payment5. 17 Check Sequence5. 18 Clearing Table & Check5. 19 Placing Of Tooth Picks5. 20 Cigar Service5. 21 Cigarette Service5. 22 Breakfast5. 23 Behaving During Service5. 24 Checking On Service5. 25 Telephone Etiquette5. 26 Restaurant Booked Out5. 27 Cancellations And Bookings5. 28 Clearing And Re-Setting The Table5. 29 The Fine Art Of Observation5. 30 Farewell And Departure5. 31 Restaurant Clearing
6. Restaurant Operation
6. 01 Research Market Trends6. 02 Opening Procedures6. 03 The 6 Principles Of Guest service6. 04 Accessibility & Location6. 05 Outlet Set Up6. 06 Mise En Place6. 07 Back Area Duties6, 08 Guest History Cardex6. 09 Guest Supply Linen6. 10 Replenish Linen6. 11 Handle Routine Cleaning Tasks6. 12 The Pantry6. 13 Handle Store Requisitions6. 14 Inventory Control6. 15 Repair Order6. 16 Trolley And Tray Collection6. 17 Log Book6. 18 K.O.T. Captain’s Order6. 19 A’La Carte Room Service6. 20 Door Knob6. 21 Buffet, Promotions6. 22 Buffet Service6. 23 Banquet & Catering6. 24 Banquet Cocktails - Menus6. 25 Budget, Forecast

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