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A Project Report on Service Audit

A Project Report on Service Audit

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Published by trideepsahu

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Published by: trideepsahu on Dec 14, 2009
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02/23/2012

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A PROJECT REPORT ON SERVICE AUDIT"THE GRAND RESIDENCY"
SUBMITTED TOProf T.K PanySUBITTED BYBinayak Mahapatra (11)Sabyasachi Rout (38) Trideep Sahu (57)
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CONTENT
1.EXECUTIVE SUMMARY2.OVERVIEW OF THE INDUSTRY3.INTRODUCTION ABOUT THE HOTEL4.ORGANISATIONAL STRUCTURE5.SCOPE6.METHODOLOGY7.MEASURING SERVICE QUALITY8.OBSERVATION AND ANALYSIS9.RECOMMENDATIONS10.CONCLUSION11.BIBLIOGRAPHY12.ANNEXURE
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ACKNOWLEDGEMENT
We would like to express our heartfelt gratitude andimmense respect to Prof. T.K Pani (Faculty, Service Marketing).We wish to thank him for making us understand the servicesconcepts in a lucid and simple manner and for his patience inclearing all our doubts.We would also like to express our thanks to Google andMicrosoft for enabling us in gathering all the facts and makingthis project.
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