MCB BANK LTD.
1.1 HISTORY AND BACKGROUND – 1.1.2 INTRODUCTION –
Over the years MCB has developed strong relationships with its customers byunderstanding their needs and treating them with respect, dignity and importance. Thedriving force behind its commitment and services is its focus on customers, ensuring thatit not only meets, but also exceeds their expectation.They strive to achieve excellence by ensuring that every moment of their time is spent inadding value, making sure that they do things right, first time, and every time. With thequest of quality MCB has always taken initiatives bringing banking into a new arena;from cash to the convenience of plastic; from branch banking to internet banking andfrom face to face customer interaction to online accessibility.It encourages diversity and treats each of its employees with fairness. It givesconstructive feedback for their continuous development and seeks suggestion from allemployees for further improvement. It ensures that quality performance is acknowledgedand rewarded and exercise utmost responsibility in decision making with regards to itsemployees. Integrity of its employees is the strength of its performance.MCB believe in achieving their mission and vision by working together as a combinegroup. It treats its colleague as its internal customer and ensures that the requirements of internal customer focus are always met. Equipped with in-depth product knowledge andrecognizing the strengths in each individual, It strive for optimum-results from its co-workers and bringing out peak performances by working towards common goals andobjectives in today's dynamic banking environment.Page 1 of 147