A C C A
博 客 ：
b l o g . 5 2 a c c a . c o m
A C C A
书 店 ：
s h o p . 5 2 a c c a . c o m
Section A – This ONE question is compulsory and MUST be attempted1
‘Rockers’ is a small recording studio established four years ago which is owned and operated by a group of twelvepeople. The group has been working together amicably and successfully for a considerable time.Neville has been in charge since the beginning and his leadership is valued by all the team’s members and the supportgiven to him by Olivia, the second in command. Outgoing and extrovert, she often elaborates on Neville’s instructionsand deals on his behalf with group members’ queries, especially when he is away on business.Much of the success of the group has been due to Peter, who is creative at problem solving, and Rosalind, who hasan encyclopedic knowledge of sources of supply and information. Another group member, Quentin, is an expert oncharts and records and Suki is invaluable at sorting out disagreements and keeping everyone cheerful. The remainingmembers of the group also fulfil roles which are acceptable to themselves and others.Recently, Olivia resigned for family reasons. As the workload has been increasing, Neville took it upon himself torecruit four new people to the group. Neville now finds that various members of the original group complain to himabout what they are expected to do and about other people’s failings. Peter and Rosalind have been particularly helpfulto Neville, but have had several serious arguments between themselves and with others.
Required:(a)Describe Tuckman’s stages of group development and explain the stage the group was at before and afterOlivia’s departure.
(b)Until the changes, the group worked well together as a team with each member fulfilling a role as identifiedby Belbin.(i)What role did Olivia play and what are its characteristics?
(ii)Name and describe the team roles fulfilled by Neville, Peter, Rosalind, Quentin and Suki.
(iii)What problems might arise as a consequence of Olivia’s departure and consequently the team role sheplayed?
(c)Recommend how Neville should ensure that the group reverts to its former cohesiveness.