The UTD

First Year Experience

Rhet 1101 -- Section 37
Critical Thinking and Oral Communication
Syllabus

Thomas A. Mackenzie
Office Number: JO 4.114
Office Hours: T Th 11:00 to 11:30 in JO 4.114
E-mail: Thom@Lifewalk.net

Required Materials: Cohen, Harlan, (2009). The Naked Roommate, 3e. Sourcebooks, Inc.
DiTiberio, John, K. & Hammer, Allen, L. (1993). Introduction to Type in College, CPP, Inc.
UTD student email account
Recommended Materials:
Cohen, Harlan, The Naked Roommate 2009 – 2010 Planner Sourcebooks, Inc. Naperville

Course Objectives:
To connect you with the UTD campus community through department presentations,
campus involvement, community service, and interactions with peers.
To help you discover your personal learning style and ways to use that knowledge to
achieve greater success and enjoyment in your classes.
To present tips, tactics, and techniques for more effective learning, emphasizing time
management strategies, critical thinking, and the use of campus resources.
To enhance your communication skills through opportunities for both oral and written
expression.
____________________________________________________________________

Coursework & Grading Philosophy:

Rhet 1101 is a required course for all incoming freshmen as it has been effective in
raising GPA’s, retention from the freshman to sophomore year, and overall student
satisfaction and success.
UTD is a selective admissions institution with one of the highest average Freshman
class SAT scores in the state, therefore performance and participation in Rhet 1101 is
expected to reflect the caliber of students and academic standards of the university as
a whole.
The course objectives for Rhet 1101 represent goals which are fundamental to student
success both inside and outside of the college classroom.

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Course Requirements and Grading:
Class Attendance 300 points
Academic Autobiography 100 points
Campus Event Attendance 400 points
Service Project Participation 200 points
Oral Presentation: Expert Testimony 100 points
Group Project & Presentation 150 points
Risk Project 160 points
Final Exam 150 points

Total 1560 points

1560 A+ 1201 – 1247 C+

1450 – 1559 A 1138 – 1200 C
1404 – 1449 A- 1092– 1137 C-
1357 – 1403 B+ 1045 – 1091 D+
1294 – 1356 B 982 – 1044 D
1248 – 1293 B- 936 - 981 D-
Below 936 F

*RHET 1101 is a requirement for graduation. If you drop the course or fail it, you must
take Study Skills (DRDG 194) in the Spring. It will be recoded as RHET 1101 in order
to give you credit for the course and enable you to replace your low grade or W.

Course & Instructor Policies

Cell phones must be turned off or to vibrate and are not to be answered or used for text
messaging during class time.
Unless otherwise noted, laptops are NOT necessary for taking notes in class and should
not be opened at any time.
Food and drink should be kept to a minimum and put away once class begins.
Arriving late is disruptive to class activities and may affect your attendance and
participation grade. If you have a legitimate reason for being late, please inform your
instructor ahead of time or immediately after class.

Academic Autobiography (100 points)

You will write a minimum 5 page paper about your life as a student thus far and
considering where you want to go with your major and career, examining your experiences
in the context of your learning style, based on your score on The Paragon Learning Style
Inventory (PLSI).

Oral Presentation: Expert Testimony (100 points)

You will prepare a 2 – 2½ minute talk about something familiar to you and that you would
like to share with the class.

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Class Attendance (300 points)
This is a discussion-based class that involves collaborative learning and interactive
exercises in order to explore a variety of topics relative to your transition to college life and
The University of Texas at Dallas. Therefore, it is critical that you come to class to take
part in the activities and contribute to the class dynamics.

For an excused absence, you must adhere to the following:

All students participating on UTD competitive teams (athletic and intellectual) must
bring an official Intercollegiate Competition Memo signed by John Jackson prior to
any sanctioned absences. Students must inform the instructor of the impending absence
at least 2 weeks prior to the absence. If this does not occur, it is at the instructor’s
discretion to excuse or not excuse the absence.
Any anticipated absence arranged through Disability Services must be shared with the
instructor at least 2 weeks prior to the absence. If this does not occur, it is at the
instructor’s discretion to excuse or not excuse the absence.
Students observing a holy day must inform the instructor before the class day to be
missed

Group Project & Presentation (150 points)

You will work with a group of your classmates to explore issues related to making a
successful transition to college life through The Naked Roommate and other sources. Your
findings will form the basis of a minimum 8 minute oral presentation to the class.

UTD Campus Exploration (400 points)

You will attend a variety of four on-campus events in order to discover what UTD has to
offer in the way of student services, personal resources, social opportunities, and
entertainment. A community service option is available to count for two of the events.

UTD Community Service Project Participation (200 points)

You will participate in at least one campus-sponsored service project event. Community
service is a strong initiative for the University of Texas at Dallas and it offers a wonderful
way to develop skills related to your future career, make connections with the community,
socialize with fellow Comets, and give back to your local community.

Take A Risk (160 points)

You will identify ways in which getting out of your comfort zone will help you grow as a
person and enable you to successfully achieve your goals. You’ll take a risk, then write
about the thoughts and experiences leading up to it and your conclusions about the
experience afterwards in a minimum 4 page paper.

Final Exam
This will be your opportunity to demonstrate what you have gained over the course of the
semester.

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Written Assignment Format
All assignments are due on the specified due date – NO LATE WORK WILL BE
ACCEPTED!! Also, unless otherwise stated, all work must exhibit the following format:
A coherent essay that addresses all required elements of the assignment.
Typed, double spaced, 12 point Times New Roman font with one-inch margins.
Students should include their name, section number, and date on all work.
Papers should be free of typos, spelling, grammatical, and formatting errors.
Vocabulary should reflect that of a college student, and writing style should be mature
and cognizant of the instructor as audience.

Failure to adhere to any of the above will result in:

A 10 % deduction for incorrect format.
A 5 % deduction for multiple typos, spelling and grammatical errors.
A 5 % deduction for poor language use and/or a disrespectful voice in the paper.
No points for work turned in after the specified due date.

Technical Support
If you experience any problems with your UTD account you may send an email to: assist@utdallas.edu or call
the UTD Computer Helpdesk at 972-883-2911.

Field Trip Policies

Off-campus Instruction and Course Activities

Off-campus, out-of-state, and foreign instruction and activities are subject to state law and University
policies and procedures regarding travel and risk-related activities. Information regarding these rules
and regulations may be found at the website address
http://www.utdallas.edu/BusinessAffairs/Travel_Risk_Activities.htm. Additional information is
available from the office of the school dean. Below is a description of any travel and/or risk-related
activity associated with this course.

Student Conduct & Discipline

The University of Texas System and The University of Texas at Dallas have rules and regulations for
the orderly and efficient conduct of their business. It is the responsibility of each student and each
student organization to be knowledgeable about the rules and regulations which govern student
conduct and activities. General information on student conduct and discipline is contained in the UTD
printed publication, A to Z Guide, which is provided to all registered students each academic year.

The University of Texas at Dallas administers student discipline within the procedures of recognized
and established due process. Procedures are defined and described in the Rules and Regulations, Series
50000, Board of Regents, The University of Texas System, and in Title V, Rules on Student Services
and Activities of the university’s Handbook of Operating Procedures. Copies of these rules and
regulations are available to students in the Office of the Dean of Students, where staff members are
available to assist students in interpreting the rules and regulations (SU 1.602, 972/883-6391) and
online at http://www.utdallas.edu/judicialaffairs/UTDJudicialAffairs-HOPV.html

A student at the university neither loses the rights nor escapes the responsibilities of citizenship. He or
she is expected to obey federal, state, and local laws as well as the Regents’ Rules, university
regulations, and administrative rules. Students are subject to discipline for violating the standards of
conduct whether such conduct takes place on or off campus, or whether civil or criminal penalties are
also imposed for such conduct.

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Academic Integrity
The faculty expects from its students a high level of responsibility and academic honesty. Because the value of
an academic degree depends upon the absolute integrity of the work done by the student for that degree, it is
imperative that a student demonstrate a high standard of individual honor in his or her scholastic work.

Scholastic Dishonesty, any student who commits an act of scholastic dishonesty is subject to discipline.
Scholastic dishonesty includes but is not limited to cheating, plagiarism, collusion, the submission for credit of
any work or materials that are attributable in whole or in part to another person, taking an examination for
another person, any act designed to give unfair advantage to a student or the attempt to commit such acts.

Plagiarism, especially from the web, from portions of papers for other classes, and from any other source is
unacceptable and will be dealt with under the university’s policy on plagiarism (see general catalog for details).
This course will use the resources of turnitin.com, which searches the web for possible plagiarism and is over
90% effective.

Copyright Notice
The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or
other reproductions of copyrighted materials, including music and software. Copying, displaying, reproducing,
or distributing copyrighted works may infringe the copyright owner’s rights and such infringement is subject to
appropriate disciplinary action as well as criminal penalties provided by federal law. Usage of such material is
only appropriate when that usage constitutes “fair use” under the Copyright Act. As a UT Dallas student, you
are required to follow the institution’s copyright policy (Policy Memorandum 84-I.3-46). For more information
about the fair use exemption, see http://www.utsystem.edu/ogc/intellectualproperty/copypol2.htm

Email Use
The University of Texas at Dallas recognizes the value and efficiency of communication between faculty/staff
and students through electronic mail. At the same time, email raises some issues concerning security and the
identity of each individual in an email exchange. The university encourages all official student email
correspondence be sent only to a student’s U.T. Dallas email address and that faculty and staff consider email
from students official only if it originates from a UTD student account. This allows the university to maintain a
high degree of confidence in the identity of all individual corresponding and the security of the transmitted
information. UTD furnishes each student with a free email account that is to be used in all communication with
university personnel. The Department of Information Resources at U.T. Dallas provides a method for students
to have their U.T. Dallas mail forwarded to other accounts.

Withdrawal from Class

The administration of this institution has set deadlines for withdrawal of any college-level courses. These dates
and times are published in that semester's course catalog. Administration procedures must be followed. It is the
student's responsibility to handle withdrawal requirements from any class. In other words, I cannot drop or
withdraw any student. You must do the proper paperwork to ensure that you will not receive a final grade of "F"
in a course if you choose not to attend the class once you are enrolled.

Student Grievance Procedures

Procedures for student grievances are found in Title V, Rules on Student Services and Activities, of the
university’s Handbook of Operating Procedures.

In attempting to resolve any student grievance regarding grades, evaluations, or other fulfillments of academic
responsibility, it is the obligation of the student first to make a serious effort to resolve the matter with the
instructor, supervisor, administrator, or committee with whom the grievance originates (hereafter called “the
respondent”). Individual faculty members retain primary responsibility for assigning grades and evaluations. If
the matter cannot be resolved at that level, the grievance must be submitted in writing to the respondent with a
copy of the respondent’s School Dean. If the matter is not resolved by the written response provided by the
respondent, the student may submit a written appeal to the School Dean. If the grievance is not resolved by the
School Dean’s decision, the student may make a written appeal to the Dean of Graduate or Undergraduate

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 Education, and the deal will appoint and convene an Academic Appeals Panel. The decision of the Academic
Appeals Panel is final. The results of the academic appeals process will be distributed to all involved parties.

Copies of these rules and regulations are available to students in the Office of the Dean of Students, where staff
members are available to assist students in interpreting the rules and regulations.

Incomplete Grade Policy

As per university policy, incomplete grades will be granted only for work unavoidably missed at the
semester’s end and only if 70% of the course work has been completed. An incomplete grade must be
resolved within eight (8) weeks from the first day of the subsequent long semester. If the required
work to complete the course and to remove the incomplete grade is not submitted by the specified
deadline, the incomplete grade is changed automatically to a grade of F.

Disability Services
The goal of Disability Services is to provide students with disabilities educational opportunities equal
to those of their non-disabled peers. Disability Services is located in room 1.610 in the Student Union.
Office hours are Monday and Thursday, 8:30 a.m. to 6:30 p.m.; Tuesday and Wednesday, 8:30 a.m. to
7:30 p.m.; and Friday, 8:30 a.m. to 5:30 p.m.

The contact information for the Office of Disability Services is:

The University of Texas at Dallas, SU 22 PO Box 830688
Richardson, Texas 75083-0688
(972) 883-2098 (voice or TTY) disabilityservice@utdallas.edu

If you anticipate issues related to the format or requirements of this course, please meet with the
Coordinator of Disability Services. The Coordinator is available to discuss ways to ensure your full
participation in the course. If you determine that formal, disability-related accommodations are
necessary, it is very important that you be registered with Disability Services to notify them of your
eligibility for reasonable accommodations. Disability Services can then plan how best to coordinate
your accommodations.

It is the student’s responsibility to notify his or her professors of the need for such an accommodation.
Disability Services provides students with letters to present to faculty members to verify that the
student has a disability and needs accommodations. Individuals requiring special accommodation
should contact the professor after class or during office hours.

Religious Holy Days

The University of Texas at Dallas will excuse a student from class or other required activities for the travel to
and observance of a religious holy day for a religion whose places of worship are exempt from property tax
under Section 11.20, Tax Code, Texas Code Annotated.
The student is encouraged to notify the instructor or activity sponsor as soon as possible regarding the
absence, preferably in advance of the assignment. The student, so excused, will be allowed to take the
exam or complete the assignment within a reasonable time after the absence: a period equal to the length
of the absence, up to a maximum of one week. A student who notifies the instructor and completes any
missed exam or assignment may not be penalized for the absence. A student who fails to complete the
exam or assignment within the prescribed period may receive a failing grade for that exam or assignment.

If a student or an instructor disagrees about the nature of the absence [i.e., for the purpose of observing a
religious holy day] or if there is similar disagreement about whether the student has been given a
reasonable time to complete any missed assignments or examinations, either the student or the instructor
may request a ruling from the chief executive officer of the institution, or his or her designee. The chief
executive officer or designee must take into account the legislative intent of TEC 51.911(b), and the
student and instructor will abide by the decision of the chief executive officer or designee.

These descriptions and timelines are subject to change at the discretion of the Professor.

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Course Schedule
August
20 First Day of Class, Syllabus Overview, Welcome Week Event Highlights
25 Human Bingo, UTDAT, Introduction to the Academic Autobiography
27 Syllabi: Critical Tools for Success (*bring syllabi from all your courses)
September
1 Introduction to The Naked Roommate Group Project: Group work day
3 The Importance of Public Speaking & Elements of a Good Oral Presentation
8 DUE: Academic Autobiography, Oral Presentation Exercises
10 DUE: Identifying Your Comfort Zone, TBA
15 DUE: Campus Event #1
Meet in SOM 1.118 (Davidson Auditorium) - Presentation: Academic Integrity
17 DUE: Assessing Your Comfort Zone, Class discussion on taking risks
22 Oral Presentation: Expert Testimony
24 DUE: Planning Your Change, TBA
29 Meet in SOM 1.118 (Davidson Auditorium) - Presentation: Counseling Center
October
1 TBA Make Your Change handout
6 DUE: Campus Event #2, LIBRARY VISIT – Meet in McDermott lobby
8 Instructor Conflict Exercise
13 Group Presentation #1 and follow-up discussion
15 TBA
20 TBA
22 TBA
27 Group Presentation #2 and follow-up discussion
29 TBA
November
3 DUE: Campus Event #3, TBA
5 TBA
10 Group Presentation #3 and follow-up discussion
12 TBA
17 TBA Risk Paper Rubric
19 TBA
24 DUE: Campus Event #4 + OSV Event, Group Presentation #4
26 Thanksgiving: No Class
December
1 DUE: Risk Paper, TBA
3 Last Day of Class – Final Exam

You can earn up to 10 points per class session for attendance AND
participation!

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Academic Autobiography
Goal: To give you the opportunity to reflect on your life as a student and incorporate your
understanding of your learning style. Write a paper discussing the following items and
provide insight as to the influence of your learning “personality” on these experiences. Be
specific, using information from the Understanding Type in College book to illustrate your
points. Your paper should be a minimum of 5 full pages in length. (100 points)
Begin by stating your learning style according to the PLSI and give a brief summary of the
elements of this style.
Then, discuss in autobiographical format, the following:
What has been your best academic experience thus far? How has it affected your
approach to school over the years?
Who are the teachers that influenced you the most, and in what ways?
What has been the biggest challenge with regard to your education thus far?
What made it such a challenge?
Did it change your perception of yourself as a student?
Did it affect your attitude toward school and learning?
How did you get through it?
In what ways do you limit yourself, or hold yourself back in some way?
When did you first sense the particular ways in which you prefer to learn?
How did you discover your learning style?
Discuss your current thoughts about a career path.
If you don‟t know what direction you would like to go, what majors/careers might
you look into based on your learning style?
Explain why these have good potential.
If you have selected a major/career path:
What is appealing about it to you?
How do the job possibilities mesh with your learning style?
Are there any particular challenges to this major/career path that may result from
your learning style? Explain.
Now that you know your learning style, what can you do to get more out of your
classes and reach your academic goals?
What are you most looking forward to during your college experience at UTD?

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UTD Campus Exploration & Campus Events
Goals – To show you the variety of things UTD has to offer in the way of
• Sports • Entertainment
• Cultural & multicultural experiences • Social opportunities
• Community Service & Volunteerism • Extracurricular clubs & organizations
• Personal wellness & development
• Academic support & enrichment beyond the classroom

Course Requirements
• You will attend 4 on-campus events/experiences over the course of the semester, one
from each of the designated categories. Each event/experience is worth 100 points, for a
total possible of 400 points.
• You will participate in 1 UTD-sponsored community service event worth 200 points.

Event Cards
• For each event you attend, complete one Event Card and attach some form of official
proof of your attendance. Proof can either be something distributed by staff at the event, a
paper punch or ink stamp on your card, a program agenda or program, or other event
materials. Instructors have information as to legitimate proof for each event. Any
questionable submissions may result in no credit being awarded for attendance.
• For your community service project, you will receive an OSV card as proof of participation.

Deadlines for Submission

Campus Event Cards and your OSV card may be turned in at any time following your
campus/service experience, within the following parameters:

First due date: 15 September MAY TURN IN UP TO 4 EVENTS.

Second due date: 6 October MAY NOT TURN IN MORE THAN 3 EVENTS.
Third due date: 3 November MAY NOT TURN IN MORE THAN 2 EVENTS.
Fourth due date: 24 November MAY NOT TURN IN MORE THAN ONE EVENT.

Event Categories
You must attend at least one event from each of the different categories highlighted below.
The events listed are just examples, and many more events are likely to qualify for this
assignment. If you are uncertain as to whether or not an event counts for this assignment, or
which category it belongs to, please ask the instructor.
You can find a complete list of campus happenings through:
The Comet Calendar The Mercury
Conference Center Electronic Sign The Arts & Humanities Events page
Your First Year Leader or Instructor Bulletin Boards and Flyers

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Campus Event Categories
Campus and Social Integration Personal Wellness
NCAA Athletic Events (Volleyball, basketball) Women‟s Center Seminars/Speakers
Welcome Week Games/Waterview parties Counseling Center Seminars
Meteor Theater Movies Health Education
SUAAB Events (Casino Night, Karaoke Night, etc.) Health Center Seminar or Event
Intramural Sports Participation Disability Awareness Week
Club Sports Participation Office of Student Volunteerism
Student Government Meeting Attendance
Campus Club or Organization Meeting Attendance

Academic Enhancement
Career Center Seminar McDermott Library Tour
Office of International Education Seminar Academic Department Speaker
Office of Judicial Affairs Seminar & Academic Integrity Week
Learning Resource Center (calculus study session, use of writing lab, etc.)

Cultural Awareness
Multicultural Center Event International Student Services Event
Musical Concerts and Theater Productions Theater Productions
Art Barn Exhibit

Oral Presentation – Expert Testimony

Goal: To enable you to become more comfortable with public speaking and develop your
communication skills in a small, familiar environment.

Assignment:
1. Prepare a 2 - 2½ minute presentation on a topic you know very well. This could be a
hobby, a particular academic subject, your home town, a favorite book, etc. No research
should be necessary.
2. Practice your presentation so that you are prepared and comfortable with what you are
going to say. You will not be allowed to use note cards, prompts or PowerPoint.
3. Consider the following:
* Well organized presentation of information - Just because the information is familiar to
you, doesn‟t mean everyone will know what you‟re talking about. Rambling about any
topic is never going to make people want to listen to you. Deliver the information you
want to share or the story you want to tell in an interesting, easy to follow manner that
makes sense to the naïve listener.
* Substantial content appropriate for time frame – Even brief speeches must have
substance. Redeem the time by saying something worth listening to.
* Ability to engage your audience – You‟ll be listening a lot more than you‟ll be talking
and you don‟t want to be bored. Don‟t be the one who puts everyone else to sleep.
* Adherence to time limit – Even professionals have a time limit. It‟s critical to
accomplish what you want to in the minimal time you are given without going over or
coming up short. It takes practice to get this down.

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Rhet 1101 Group Project
Objective
Students will work together as a team to develop a coherent, informative, and engaging
presentation that explores issues, strategies, perceptions, and behaviors relevant to having
a successful college experience with regard to the topic selected.

Icebreaker
Prior to your group‟s presentation introduce the topic with a ten to twenty minute icebreaker,
activity, game or drama.

Topic Choices
1. Succeeding in Class and Meeting Your Academic Goals
2. Being Social and Dealing with Relationships
3. Living the Independent College Life
4. What Makes the Bad Stuff (Drugs and Alcohol and other things) Bad?

Presentation Content
Select a minimum of 7 tips from The Naked Roommate related to your topic.
Compare and contrast them to:
UTD reality Your reality
Create new tips to reflect the two comparison points above
Include personal stories (or stories from someone you know)
Discuss the issues as they relate to having a successful college experience.
Incorporate at least one additional resource. Consider:
The Naked Roommate Website & Newsletter (www.thenakedroommate.com)
Other university websites.
UTD Instructor/Staff interview

Presentation Format
Presentations are presented live in class and must be a minimum of 8 minutes in length,
but high quality ones are likely to be longer.
Each group member must take an equal part in the presentation.
Creativity is encouraged: the presentation may include props or take a skit format.
Make your presentation interactive and involve the class, FYL, and instructor.
No PowerPoint, Video, DVD, or other media may be used.

Required Paperwork
Before your presentation, your group must provide your instructor:
A list of the tips from The Naked Roommate you selected to include in your
presentation.
The tips you created to supplement those in the book.
References for the additional resources you used

Individually you must provide

Your Assessment – Working with your group write-up.
Your Presentation Group Evaluation

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 Grading (150 points)
Presentations will be graded based on
The oral presentation rubric developed by the class (individual grade worth 50
points)
Inclusion of all required assignment elements and demonstrating: (group grade worth
50 points)
Purposeful organization
A meaningful sequential flow of information
Consideration and presentation of the topic beyond information provided by the
book and other resources
An interesting and engaging approach to the presentation
Coherence between all presenters
Equal participation by all group members

Your assessment of working with your group and the evaluation of your group (individual grade
worth 50 points

Assessment – Working with your group

Submit a one to two page paper reflecting on your experience working with your group on
this project. Address the following: (40 points.)

• Observations that illustrate your group‟s strengths when working together.

• Observations illustrating the challenges your group had when working together.

• What are the Leadership Tendencies for all members of your group and how did they
come into play as you worked together?

• What did you learn from working with your team members that you wouldn‟t have learned
doing this project on your own?

• What was your unique contribution to your team members‟ experience with the project?
(Note: this is not your contribution to the project itself, but to your teammates‟ experience
working in a group with you as a member.)

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Make Your Change! -- Risk Project
The Risk project consists of four key preparatory steps and a final paper. This handout provides the
basis of the final essay.

1. The challenge or risk you take on should have received approval by your instructor as
something appropriate for the scope and spirit of this assignment.

2. Again, your activity should not endanger you or another person in any way. This is not a
challenge about putting yourself in harm‟s way or engaging in a physical activity that is
“risky” in the sense that it is illegal, violates the UT Dallas Student Code of Conduct, could
cause property damage illness or injury.

3. Take your risk. Make your change!

4. Write a 4 – 5 page summary paper about your experience. See course syllabus for
format requirements.) (100 points)

Your paper should be a coherent narrative tell the story of your risk-taking experience

1. Begin by summarizing what led to your taking the risk (it is not necessary to address
these in the given order.)
a. Describe the risk you took
b. How does it reflect a change you would like to see in yourself?
c. Why is this change important to you?
d. How did you see this particular risk as enabling you to start making a change in this
area of importance?
e. What made it a „risk‟ to you?
f. What kind of support or guidance did you receive from people in your corner?
g. How much of a role did the support of others help you during this process?
2. Explain in detail the outcome of your risk.
a. Was it what you had hoped? Why or why not?
b. What circumstance(s) impacted the outcome of your risk?
3. Explain in detail your reaction to the results in relation to what you hoped it would
accomplish.
a. What surprised you the most about your risk-taking experience?
b. If taking this risk again, what will you do differently next time?
c. What did you ultimately learn from this experience?

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