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OPEN BOOK 
A Pactical Gide to Bsiness Goth
 S  O C I   A L  M E  D I   A
 HE ESSENIALS —
 Anita Campbe reviews the basics or those ookin to use socia media in their business
GEING SArED —
 John Jantsch on how to reach new customersusin the most popuar socia media sites
 wHA’S NEx? —
 Mashabe’s Adam Ostrow ooks at what ison the horizon or connected business owners
 HE BuSINESS O SOCIAL MEDIA —
Q&A with OPEN’s Marcy Shinder and business expert Henry Bodet 
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CArDMEMBEr SOry —
Rae otencoRAFE NEW YORK 
 
OPEN BOOk —SOCIAL MEDIA
SOcial mEdia
AS A NEw ErA O BuSINESS COMMuNICAION ENErS HE MAINSrEAM, wE ExPLOrE HE OOLS AND ECHNIquES HA ArE MAkING A DIErENCE
 welcome to the latest in o seies o gides poviding pactical advice to help o manage and go o bsiness. Inthis isse e eamine the phenomenono social media  a collection o intitive, webdiven technologies that oe thepospect o locost, toa inteaction ith cstomes, pospective cstomesand those ho can inence opinionabot hat o bsiness has to oe. what’s moe, the global platom thesetools povide can be os to se o nopont cost  lean abot the tools andtechnies that have poved sccessl obsinesses so a, and detemine hat mimight be appopiate o o entepise.Acoss the bgeoning angeo applications and technies that allnde the social media heading, thee’scetainl something o eveone  bt hee to begin? In a eld so coded ithcompeting oes to delive pesonal andpoessional sccess in social media, e’veassembled an aa o highl inomedpactitiones, hose independentepetise povides a compehensivepespective on hat social media canoe the small bsiness one.Anita Campbell, onde o theaadinning online commnit hbSmall Bsiness ends, oes an accessiblegide to some o the concepts, tools andtechnies available. Dct ape Maetingonde and digital g John Jantschgives pactical tips o getting stated, hileAdam Osto o the social media blogMashable, povides a glimpse o hatthe te might hold. Descibing hisepeience, Cadmembe rae otengcopaints a vivid picte o the tpe o commitment and the eslting sccessthat can go ith a poactive appoach tosocial media. inall, enoned analstand technolog commentato Hen Blodget onds ot this isse, addessingsome o the commecial implications o social media in a convesation ith OPEN’s vice pesident o band maeting andstateg, Mac Shinde.Social media oes something oeve bsiness one: e hope this gidehelps o ndestand hat it can oe o.
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SOCIAL MEDIA —CONENSSOCIAL MEDIA —MASHEAD
Ete n Poue by
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Creative Director —
  yLEr BrûLÉ
 Editor —
 
 JENNIEr McALEAr 
Desin Director —
MAuruS rASEr 
Desiner —
kArEN BALES
Photo Editor —
PEEk SkECHEr 
Production Editor —
 JACquELINE DEACON
Sub-editors —
AMy MACLINMArIAN SMIH
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DAVID PrOErrA
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MEIGHAN DOBSON
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For American Express OPEN —
CHrISINE CuOCO JAMI kELMENSONMArCy SHINDEr SOCIAL MEDIA ExPLAINED
 Anita Campbe, editor o Sma Businessrends, discusses the undamentas o  socia media marketin 
SOCIAL MEDIA GEING SArED
 John Jantsch presents some o the best options or businesss owners ookin to use the most popuar socia networkin sites 
CArDMEMBEr SOry rAE NEw yOrk 
Rae otenco reveas how he has used socia media to enhance his brand and reachnew customers around the word 
SOCIAL MEDIA  wHA’S NEx
 Mashabe’s Adam Ostrow ooks to the  uture and reveas what is on the horizon or success in tomorrow’s socia media
q&A MArCy SHINDEr & HENry BLODGE
Te Business Insider’s Henry Bodet and OPEN’s Marcy Shinder discuss the astin impact o socia media and itsroe in business
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