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T Handout Masters 2nd Ed

T Handout Masters 2nd Ed

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Published by Rafay Mahmood

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Published by: Rafay Mahmood on Dec 18, 2009
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10/06/2013

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CONFLICT RESOLUTIONTRAINERS’ MANUAL
12 Skills
Handout Masters
2nd edition
Protect your masters.Store with this sheet on top, to prevent sticking.
 
Course Evaluation
1. My major aims or outcomes for doing this course were: _____________________  ___________________________________________________________________  ___________________________________________________________________  ___________________________________________________________________ 2. In what ways did the course meet these? ________________________________  ___________________________________________________________________  ___________________________________________________________________  ___________________________________________________________________ 3. In what ways did the course not meet these?______________________________  ___________________________________________________________________  ___________________________________________________________________  ___________________________________________________________________ 4. Things I consider the leader/s did well were:______________________________  ___________________________________________________________________  ___________________________________________________________________  ___________________________________________________________________ 5. What things would you have preferred to be done differently regarding the courseand course leader? ___________________________________________________  ___________________________________________________________________  ___________________________________________________________________  ___________________________________________________________________ 6. Other comments and suggestions: _____________________________________  ___________________________________________________________________  ___________________________________________________________________  ___________________________________________________________________ 7. How would you rate the course overall?(Tick one)
Excellent
 
Very good
Good
Satisfactory
UnsatisfactoryName (optional):______________________________________________________ 
Thank you.
No fee required to reproduce this page if this notice appears:© The Conflict Resolution Network PO Box 1016 Chatswood NSW 2057 AustraliaPh 61 2 9419 8500 Fax 61 2 9413 1148 email crn@crnhq.orgweb: www.crnhq.org
Running Conflict Resolution Courses H.I. 1
 
Levels of Conflict Exercise
Choose a recent conflict involving you. It could be anything from a minor discomfort to ahuge crisis.What is it? (e.g.: “The problem with Helen and the photocopier") ______________________ 
Discomfort
Are you mulling over the situation because it is not sitting quiteright with you? ____________________________________________________ What are your feelings/thoughts about it?So far, have you said quite little about it?
Incident
Can you point to one or several specific occasions in which youclashed on this subject? ____________________________________________________ What was said that was upsetting?
Misunderstanding
Do you believe the other person has misinterpreted your feelings, motives or responsibilities? How? ____________________________________________________  ____________________________________________________  ____________________________________________________ Could you be misinterpreting the other person's? How? ____________________________________________________  ____________________________________________________ 
Tension
Do you now hold a negative stance towards this person? ______Does each new interaction confirm your poor opinion of him/her?In what ways? ____________________________________________________  ____________________________________________________ 
Crisis
Has a major explosion occurred? __________________________ Were extreme measures threatened? What? ____________________________________________________  ____________________________________________________ Were extreme measures executed? What?
No fee required to reproduce this page if this notice appears:© The Conflict Resolution Network PO Box 1016 Chatswood NSW 2057 AustraliaPh 61 2 9419 8500 Fax 61 2 9413 1148 email crn@crnhq.orgweb: www.crnhq.org
Understanding Conflict H III.1

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