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Transactional Analysis @ Work: An Experience

Transactional Analysis @ Work: An Experience

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Published by: ravikanth_b on Dec 19, 2009
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Transactional Analysis @ Work: AnExperience
Author:B. Ravikanth, Sr. Asst., Professor,mail2ravikanth@gmail.com
I once took a Personality Development Session on Leadership for B.Tech (E.C.E)Students. During the learning process, I was emphasizing that if a leader were to besuccessful he should identify the Key Result Areas of the organization and explainthe Desirable/Undesirable consequences of Action/In-action (thoughtsincluded) respectively to the workers. I mean, Right Thoughts/Actions lead toDesirable Consequences and Wrong Thoughts/Actions lead to UndesirableConsequences. The consequences (right or wrong/desirable orundesirable) need not be immediate. For example, if a shop-floor worker isproducing “nuts & bolts”, the operational leader should make the workerunderstand the consequences of producing the right/quality units. I mean, how theshop-floor workers’ work is significant to achieve departmental & organizationalgoals. The leader should not restrict the importance only to organizational goals butcontinue to emphasize on how the workers’ job has significant relationship with thestakeholders of the total product. The worker may be dealing with a part of aproduct, but the ‘part’ may be very significant in the total product chemistry. I stillwent on in detail by explaining that if the worker is overseeing the quality of producing a unit, the after-effect may be as follows:
“India buys low quality spare parts from Ukraine and East Europeancountries. At times, it even buys spare parts that have outlived their utility,thus creating conditions for frequent MiG crashes,” Vladimir Barkovsky,deputy general designer of MiG Corporation, told IANS on the sidelines of theMAKS-2001 International Airshow held in the Moscow suburb of Zhukovsky.
Source: http://news.indiamart.com/news-analysis/russia-blames-india--5258.html 
 The spare parts may cost a little less, but ultimately you pay a much higher pricewhen pilots lose their lives as a result of the crashes and suffering becomes a curseto the dependents. After narrating this example, I was questioning a student, howhe can relate this example to his field of discipline. He then started by saying that,“if I produce some nuts/bolts, I should understand the consequences”.I immediately made a remark (on the lighter side) saying that, “you are not
 Outcome (from student)
studying 4 years of B.Tech Course just to produce nuts & bolts”. This statementmade all the students laugh at him and the student ego was hurt. From then on hewas silent till the end of the class. I called him after the session and enquired fromhim about his in-activeness. I was puzzled to understand that my lighter-side of statement made him feel inferior and thus upset with his participation in the class. Isent the student with a bit of counselling and then I dig myself to understand thecause & effect of his feelings. During the process of self-introspection the followingSelf-Analysis was done.
Self Analysis by using Transactional Analysis
(Ego States)
(Expecting Adult Ego Response)
How can you relate the example (stated above) to your field of discipline?
(Ego States)
“if I produce some nuts/bolts, I should understand the consequences”
(Ego States)
“you are not studying 4 years of B.Tech Course just to produce nuts& bolts”  The above situation is only a mere reflection of what the student had experienced inthe class. The faculty can assume the following behaviour from that particularstudent:a.He may not get up to answer the faculty’s questions in futureb.He may dislike the facultyc.His motivational levels fall downd.All the above may have an impact on other subjects or on other facultymembers
Withdrawn (Reactive Child)
: In a not OK – not OK position, a person feeling angry tends to show hisanger (or aggressiveness) by his withdrawal behaviour.

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