It is my proved privilege to release the feeling of my gratitude toseveral persons, who helped me directly to conduct this project work. At first, I am very much grateful to my parents for their support& inspiration on this project.I Wish to express my heartfelt thanks to Prof. K. K. BEURIA ,FACULTY & ADVISOR OF IMIS for their Motivation, Inspiration& encouragement.I am greatly indebted and remain ever oblige to theprincipal and faculties of Institute of management andinformation science for their coordination and cooperation. My special thanks go to Capt K.S.V. Subramanian (Retd) Chief Coordinator (training and placement), Instituted of Management & Information Science, Bhubaneswar, for givingme thisChance to do my Dissertation. I am also grateful to my internalguide Prof. V. T. THOMAS who helped me understanding theproject nicely so that I could make it successful. Also I would liketo express my sincere thanks to Prof. V. T. THOMAS forencouragement & extending his support in completing theproject training in B.S.N.L.Then, I express my deep sense of gratitude to my external guideMr. SHEKHAR KUMAR, TTA (Telephone Technical Assistant) atB.S.N.L. for giving me an opportunity in getting exposure of functional aspects & practical experience of an organization withguidance, vital support & cooperation. I also express profoundgratitude to Mr. PANKAJ KR. SINGH at B.S.N.L for helping,guiding & also giving required information & suggestions thatenrich my knowledge to take a proper decision.I am also extremely thankful to all of them, who have positively responded my questionnaire, around whom the whole projectcycle revolves.
KUMAR SAURABH thank you……… RALL NO.
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