The Financial services industry that includes banks, credit unions, and brokerage houseenrollment; insurance companies for policy enrollment by the customer and financial illustrationsby the agent and any document that needs chain of custody and documents cash values are thepioneers and made up the lobby efforts for electronic signature legislation. Enrollment and "signin" applications for health clubs, voter registration, finger print registration, sign in and outpersonal property either from private security or public safety organizations. Compliancedocuments of any kind. Field automation: whether sales contracts for office equipment (PitneyBowes) or renewal of distribution agreements (RJ Reynolds); or technician visits are both strongapplication markets. Interestingly, the law requires a signature for only contracts for goods ofservices that extend for more than a year; any form of Real Estate contract; and a marriagelicense.The earliest use of signature pads was the placement of a captured signature on photo ID cardsor access control badges but they were also just image files without the forensics. The same
pads were then used for Driver’s license purposes. The use of a forensic signature de
a signature pad was pioneered on tablet pc’s in compliance of FDA requirements of sample
drugs being received by doctors from pharmaceutical companies.
Can you also tell us about a typical deployment?
The process begins with a demo loan of a pad for proof concept. The form is often signed with aplug in for Microsoft Word or an Adobe PDF. This can be done in a few minutes. We have ROItemplates that can be used by the end user to make the business case. If done properly adevelopment effort commences with use of our source code examples in either VB script orC++. The IT department often can do a make or buy analysis with a third party vendor familiarwith the vaulting, storage and retrieval of electronic forms. Our technology is the easiest foreither the end user IT department or third party vendor to deal with as it is the last piece of avery large puzzle.Once we help in the consultation of what pad to use (based upon the intensity and friendlinessof the signing environment as well as a thorough understanding of the demographics of therelying and signing parties not to mention the budget constraints) there normally is a pilot phase
of anywhere from 20 to 200 users. This number is a function of the end user organization’s
ability to do training and risk containment. The next step is a managed rollout. This can be stateby state, branch by branch, quota achievers or non quota. Volunteer sales agents willing to payfor the pad or captive agents versus independent agents. We often provide free training anddocumentation for the customer help desk prior to transitioning from prototype to pilot to amanaged rollout. Also, we are supporting independent third parties in this effort that can rangefrom a local reseller to folks like Unisys, IBM, HP and Dell.
What are some of the challenges you face with this technology?