Hotel and Catering Industry
The concept of Hotel originated in the 6th century BC in the formof Inns that were run by couples and provided sleepingarrangements in dormitories. Hotels as is known today emergedin Switzerland and were patronized by the aristocracy.Significant development in the transport facilities, innovationsand inventions in the field of Communication, Industrialization,Urbanization and further emergence of tourism as an Industrypaved the ways for the development of hotel and motels on anorganized basis. The officials on deputation, the business peopleon trade promotion mission, the foreign representatives ondifferent missions, the domestic or foreign tourist interested invisiting a place for pleasure or gaining knowledge can't performor enjoy it if hotels are not developed. Restaurants, cafeteriasand hotels offer food services and lodging facilities to thecustomers. Modern hotels provide refined services to their customers often treated as respected guests. The significance of management practices in the hotel industry has increasedbecause the business principle that "the customer is alwaysright" is accepted and practiced in totality.The growing principle of managerial efficiency in hotel industryhas necessitated application of marketing principle. Today theservices are required to be planned, organized, controlled,automated audited for quality control and evaluated regularlywith the motto of initiating qualitative improvement in services.The traditional concept of hotel management has changed due tothe inclusion of modern sophisticated domestic facilities like air-conditioning, four channel music, cold drinks, fridge, T.V. set,telephone, luxurious beds, round the clock room servicing, coffeeshop, swimming pool, health club, shopping arcade etc.