turn your biggest
COMPLAINERS
into your biggest
CHAMPIONS
Joshua Baerhttp://twitter.com/joshuabaerhttp://www.linkedin.com/in/joshuabaer
Sunday, December 27, 2009
how do you getfeedback from your
customers?
Sunday, December 27, 2009
why would you postyour problems in
public?
✓
less repetitive
✓
search engine juice
✓
let customers answer for you
✓
let customers defend you
✓
attract new customers
Sunday, December 27, 2009
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Complainers Into Champions
Social media is easy when everyone is saying nice things about you, but how do you respond to someone calling your company a F$%KING SC%M on Twitter? See real world examples from companies like Hertz, Bose,…
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