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Leadership and Management

Leadership and Management

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Published by Narayana Reddy

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Categories:Types, Brochures
Published by: Narayana Reddy on Dec 29, 2009
Copyright:Attribution Non-commercial

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04/05/2011

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1
 
LEADERSHIPANDMANAGEMENT
 
Difference between Leadership and Management
Factors
Sources of PowerFocusApproachProcessEmphasisFuturityType
Management
Authority delegatedOperating resultsTransactionalControlIndividualismReactiveFormal
2
Leadership
Personal abilitiesVision and PurposeTransformationalInspirationCollectivityProactiveFormal and Informal
 
3
INTRODUCTION
Customer relationship management (CRM) consists of theprocesses a company uses to track and organize its contactswith its current and prospectivecustomers. CRM software isused to support these processes; information aboutcustomers and customer interactions can be entered, storedand accessed by employees in different companydepartments. Typical CRM goals are to improve servicesprovided to customers, and to use customer contactinformation for targeted marketing.

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