Fun Bike Center

Small Business After Hours:

inside New

See who Motorsports

of the Month:
Local new
Businesses:
this issue
businesses received the hosts September
celebrate with plaque for this Business After
ribbon cuttings. monthly award. Hours.
Page 18 Page 5 Page 14-15

FORUM FOR BUSINESS

Buy Lakeland. It makes good cents! • visit LakelandChamber.com

LAKELAND AREA CHAMBER OF COMMERCE

monthly
Thanks to the fo
llowing sponsors for FUE
LING o
ur Ca
rBQ November 2009
effo
r ts!
DIESEL Vol. XIX, No.11
• AT&T
• Bright House Networks
• Fred’s Southern Kitchen
• The Ledger
• WONN/WPCV/WLKF/WWRZ Radio

PREMIUM
• Pepperidge Farm, Inc.
• Rib Crib

SUPER
• Bernie Little Distributors
• Ross Vecchio, PA

UNLEADED
• Badcock Home Furniture & more
• Bank of Central Florida
• Black & Brew Coffee House & Bistro HYBRID
• Flagler Development Company • Bunch & Associates
• Furr & Wegman Architects, PA • CJ Pallet Co., Inc.
• Harbsmeier DeZayas • DSM.net
• MaxPak, LLC • McGee Tire
• The NCT Group CPA’s, LLP • Omnia, Inc.
• RTS Packaging Back by popular demand —
• tmr Agency, Inc.
The 2009 ANNUAL
CHAMBER GOLF SCRAMBLE
Celebrate your employees and the upcoming holidays! Treat your employees to a completely will take place
portable CarBQ lunch including a pulled pork sandwich, sides and dessert! Thursday, November 5th at
Friday, November 20 The CLUB AT EAGLEBROOKE.
11:00 a.m. to 2:00 p.m. Who will win the Champions
Tigertown Hangar #2 Cups this year? For more
Only $10 per lunch information, call the
Chamber at
If you order 25 or more we will DELIVER! All tickets must be pre-ordered!
863/688-8551, ext. 242
Visit the Chamber Store at www.lakelandchamber.com to order lunches. Need more information?
or 223.
Want to help prepare lunches? Call 863/688-8551 ext. 241 or 228.

ALSO INSIDE: Upcoming Events • EMERGE Lakeland • Ribbon Cuttings • Members on the Move
TUESDAY, NOVEMBER 3
REMEMBER TO VOTE
Five seats on the Lakeland City Commission, including the Polk Supervisor of Elections, Lori Edwards, spoke to the
position of Mayor, will be decided Tuesday, November 3. Get Government Affairs Committee about voting trends and
out and vote! The City is combining precincts. Your regular election statistics. The following are some of the statistics
precinct may not be open! Precinct information can be found she shared.
at http://www.lakelandgov.net/cityclerk/mayoral_election.html.

• 54,838 registered voters live in Lakeland

• 326,896 registered voters live in Polk County

• 2009 Polk Party Registration is 42% Democrat, 37% Republican and 21% Independent

• It costs roughly $200,000.00 to hold a county-wide election

• 715 voters requested an absentee ballot in 2005; in 2009, 5,646 voters requested an absentee ballot!

• In 2008, 114,000 voters had already cast their votes prior to Election Day due to early voting and
absentee ballots

• Roughly 50% of absentee ballots are returned to the Supervisor.

2009 Election dates to remember

[ November 3 Election Day

December 8 Run-off Election Day [
Lakeland Area
Chamber of Commerce
Forum For Business Monthly

Volume Information: November 2009

Vol. XIX, No. 11

Anu Saxena Kathleen L. Munson

Chairman of the Board Publisher & President

Aaron Bates Kingston Partners

Managing Editor Design

No. 2
EMERGE Lakeland Enjoys “Breakfast With the Candidates”
EMERGE Lakeland members and
members of EMERGE’s P2P program
(P2P = Peer to Peer Networking and
aims to enrich the professional develop-
ment of Lakeland's young professionals
by partnering them with existing
EMERGE Lakeland members) had the
opportunity to have breakfast with the
Lakeland City Commission and Mayoral
candidates on September 22 at the
Sorosis Building.
Each candidate addressed the membership
and answered questions from the
audience. There were also breakout
sessions which allowed for personal
interaction with members of EMERGE
and P2P. It was a great chance for
members to learn more about the
candidates to help make informed
decisions in November. EMERGE
Lakeland sincerely thanks all the candi-
dates for their participation in this
event.
EMERGE Lakeland will be holding its
annual meeting on November 12th
from 5:30 to 7:30 PM at the Sorosis
Building. During the meeting
EMERGE’s 2010 officers, committee
chairs and steering committee
members will be announced. Visit
www.EmergeLakeland.com to learn
more about this event and about up-
coming events, volunteer opportunities
and development and social outings.
You can also click on the EMERGE
logo on www.lakelandchamber.com.
EMERGE Lakeland is also on Facebook
and Twitter. Even more ways to keep up
with EMERGE!!!! EMERGE promotes
social interaction among young profes-
sionals, opportunities for philanthropic
engagement and career enrichment.
Get involved! Join EMERGE Lakeland
today!

CORRECTION Riverside Bank as presenting sponsor.

In our October Forum for Business

Thanks to Riverside Bank, their

Monthly, we inadvertently left

Riverside Bank out of the New
Member Receptions Article. While
we are greatly appreciative to Lisa
Garcia and Allure Salon and Spa for
outstanding staff and three beautiful
Lakeland locations for continuing
to build the Chamber and the
hosting, the series of New Member
community!
Receptions would not be possible
without the continued support of
WORKSHOP
BUSINESS PREP

Webster University instructor

Arthur McKee was on hand at the
September BusinessPrep workshop
to provide an academic look into
the realities of the economy. Focusing
on the cyclical changes that economic
systems face, McKee was positive
about the future, but cautious.

By paying attention to global

markets and the changes in American
consumerism, McKee believes that
the US will transition back to a
manufacturing nation. As the markets
stabilize, the possibility that foreign
parts and products will increase in
price grows. Couple that with
increased transportation costs, and
the necessity of US manufacturing
and exports becomes apparent.

In the mean time, his advice to

consumers is to pay down debt, own
what you use and diversify invest-
ments internationally. For business
owners, he suggests looking at
suppliers and seeking a stable future
with US manufacturers and export
possibilities.

No. 4
Small Business of the Month Award presented
October winner
Chiropractic Center of Lakeland
What is Health? To the Chiropractic Chiropractic Centers of Lakeland –
2390 Griffin Road
Centers of Lakeland it is a state of complete treating the whole person, the whole
Lakeland, FL 33810
physical, mental and social well-being and problem, the whole solution.
863/859-0335 Phone
not merely the absence of disease or
infirmity. Dr. Steve Johnson began his The Lakeland Area Chamber of Com- 863/859-0501 Fax
career as a chiropractor 25 years ago and merce would like to congratulate Chiro- www.cclchiro.com
has been serving the Lakeland community practic Center of Lakeland as the Small
since 2000. He is joined in practice by Business of the Month for October.
Dr.’s Tiffany Love and Michael Stratton.
Along with a full contingent of staff, they
believe in a “Journey to Wellness” that
encompasses a full range of services
designed to keep you in tip top condition
through chiropractic adjustments, muscle
therapies, massage, laser therapy, detoxifi-
cation foot baths and nutritional balance.
This Journey is available to patients in all
age ranges even infants. Both of the
offices are outfitted with the latest
available technologies ranging from x-ray
machines to Aqua Beds and detoxification
equipment.

The doctors are members of many

Chiropractic Associations including Polk
County, Florida, American and Interna-
tional Chiropractic Pediatric Association.
As such, they are required to complete 40
hours of continuing education every two
years. The doctors and staff also attend
Small Business of the Month Award Committee Member, Shari Provan (Douglass Screen Printers),
presents Chiropractic Center of Lakeland with the October Small Business of the Month Award. Pictured
Front Row (l-r) Shari Provan, Dr. Stephen Johnson, Kandy Johnson, Lori Winner, Ivette Soto, Stef
Nelson, and Anita Collins-Koch. Back Row (l-r) Dr. Tiffany Love, Dr. Michael Stratton, Kristen
Johnson, and Michelle Otte.

POWER
various chiropractic conferences to learn
about new products, technologies and
techniques to incorporate into their
practice.

They are proud to serve the community

through membership in the Lakeland
Area Chamber of Commerce, Bartow
Chamber of Commerce, volunteering
their time, expertise and monies to the
NETWORKING
American Heart Association, Light the
Night for Leukemia, Rudolph Roundup
Toy Drive, Heartland for Children, Family
Fundamentals through the United Way,
and Catholic Charities. They provide
scoliosis screening to local schools and
sports teams and often donate the funds
received back to these institutions or to THURSDAY, NOVEMBER 12
local charities. 11:30 AM – 1:00 PM

FLORIDA SOUTHERN COLLEGE

111 LAKE HOLLINGSWORTH DRIVE

MEET 25 CONTACTS OVER LUNCH!

$25 Members Only - Limited Seating - Reservations Required

RSVP at http://Schmooze.LakelandChamber.com
SAVE THE
DATE
Have we seen the end? Is the economy
REALLY rebounding? Come hear first
hand from leading economists as they
deliver their forecasts for 2010.

The Lakeland Area Chamber of

Commerce and Allen & Company of
Florida, Inc. invite you to the 23rd
Annual Economic Forecast
Breakfast.

Thursday, January 14, 2010

7:00 – 9:00 am
The Lakeland Center
701 West Lime Street

For more information, please call

863/688-8551, ext. 241 or 228.

NEW LAKELAND MAP

OPPORTUNITY
The Lakeland Chamber of Commerce
will be working with Target Marketing
to produce a 2010 Lakeland Map in
November and December which will
offer multiple affordable advertising
opportunities for our members.

No. 6
No. 8
RENEWALS
The Chamber would like to recognize
and thank the following businesses for
their long-standing support and loyalty.

20+ Years Renewals

1960 - 49 Years
George R. Burt, Lic. Real Estate Broker
1962 - 47 Years
Loftin Real Estate, Inc.
1967 - 42 Years
Watkins Associated Industries, Inc.
1970 - 39 Years
Wheeler Appraisals, LLC
1974 - 35 Years
The NCT Group C.P.A.’s, LLP
Rita Staffing
1977 - 32 Years
Ace Air Conditioning & Electric
CPS Investment Advisors
1978 - 31 Years
Yerton Leasing & Auto Sales, Inc.
Hauser’s Coin Company, Inc.
1981 - 28 Years
Lakeland Rifle & Pistol Club, Inc.
1982 - 27 Years
Polk State College/Lakeland
& Winter Haven Campus
1984 - 25 Years
Galloway’s Flooring Warehouse, Inc.
1985 - 24 Years
ASC geosciences, inc.
Innovative Ink
1986 - 23 Years
John H. Galberry, D.D.S., P.A.
1987 - 22 Years
Santa Fe Catholic High School
University of South Florida Polytechnic
1988 - 21 Years
Liberty Steel Erectors, Inc.
Polk County Animal Hospital
Baskets Instead
1989 - 20 Years
Mid-State Machine and Fabricating Corp.
Rodda Construction, Inc.
A-C-T Environmental & Infrastructure/
American Compliance Technologies
National Association of Women Business Owners

15-Year Renewals
Linder Industrial Machinery Company
Visual Concepts/Fine Art Gallery Custom Frames
Firmenich
Florida Import Export Trading Corporation

10-Year Renewals
Institute of Spanish Communication, Inc.
Mobility World
The Computer Force, Inc.

5-Year Renewals
Lake Mirror Tower Apartments
AAA Top Quality Asphalt, L.L.C.
Heacock Financial Group/Raymond James
Picture Perfect Frame Shops, Inc.
Raymond Handling Consultants, L.C.
Superior Business Technologies, Inc.
NEW MEMBERS
e Chamber is proud to welcome 17 new members for September 2009
Through their membership in the Chamber, businesses invest in themselves and their community. We urge you to to “Buy Lakeland. It makes good
cents!” by doing business with these new Chamber members. For the most up-to-date list of members, visit our on-line Preferred Business Directory
at LakelandChamber.com!

Central Florida Aerospace

Academy-Polk Co. School Board
1915 Florida Ave Bartow FL 33830-7124 Infinity Home Care
PO Box 391 50 Lake Morton Dr

Sign-A-Rama
Bartow, FL 33831-0391 Lakeland, FL 33801-5343
(863) 519-8437 (863) 686-6790

www.infinityhc.com
Fax: (863) 534-0788 Fax: (863) 686-6957 815 Creative Dr
Ashley Barnett Lakeland, FL 33813-2506
Education Nick Fusella (863) 687-7446

CF Web Professionals, LLC www.signaramalakeland.com

Home Health Care Fax: (863) 687-0980

2118 Deerfield Dr Jennifer Elaine Photography Greg Cameron

Lakeland, FL 33813-1319 PO Box 8988 Signs

Skanska USA Building, Inc.

(863) 248-5041 Lakeland, FL 33806-8988
(863) 838-6458
www.cfwebprofessionals.com
Fax: (863) 396-4210
www.jenniferelainephoto.com
Fax: (863) 619-7732 111 N Magnolia Ave Ste 1150
Mike & Deb Long Orlando, FL 32801-2366
Web Site Design/Development Jennifer Rago (407) 839-2925

David Matthew Site Designs

Photography www.skanska.com

Lakeland Electric Power

Matt Gilbert

Academy-Polk Co School Board

6798 Trail Ridge Dr Contractors

Southwest Sheet Metal, LLC

Lakeland, FL 33813-4503
1915 S Floral Ave Bartow FL 33830-7124
www.davidmatthewsitedesigns.com
(863) 619-8641
PO Box 391 7503 124th Ave N, Largo, FL 33773-3019
Donna Harris Bartow, FL 33831-0391 3665 E. Bay Dr Ste 279
Web Site Design/Development (863) 519-8437 Largo, FL 33771-1932

Darlene D. Eanett LLC

Fax: (863) 534-0788 (727) 532-9814
Ashley Barnett (800) 300-4744

www.swsmetals.com
923 South Blvd Education Fax: (727) 532-9685

McQueen Marketing LLC

Lakeland, FL 33803-1137
(863) 680-2204 George Frey
Fax: (863) 248-3598 3616 Harden Blvd #340 Metals - Manufacturers & Fabricators

StarMicro Solutions
Darlene Eanett Lakeland, FL 33803-5938

www.mcqueenmarketingllc.com
Accountants - Certified Public (863) 660-0782
Lakeland, FL 33803-4108
Florida Business Interiors
www.starmicrosolutions.com
Mary McQueen (863) 808-6852
1300 E 8th Ave Ste 120 Marketing/Advertising

Radiance Road Marketing

Tampa, FL 33605-3657 Brian Hornsby
(813) 546-4043 Computers - Consulting & Networking

Town & Country Kitchens

2161 E County Road 540 A #103
www.4fbi.com
Fax: (813) 247-1305
Lakeland, FL 33813-3794

www.radianceroadmarketing.com
Ken Waite (863) 668-1086 5733 S Florida Ave Lakeland 33813-2529
Office Interior Design PO Box 7535

Gallagher Promotional Advertising

Jack Duncan Lakeland, FL 33807-7535
Internet Marketing (863) 619-8081

Sandler Training www.tckitchens.com

4798 S Florida Ave Lakeland 33813-2181 Fax: (863) 619-9894
PO Box 5978
Lakeland, FL 33807-5978 3502 Old Course Lane Mindy Drennan
(863) 686-9923 Valrico, FL 33596-9219 Kitchens and Baths

www.rfox-sandler.com
(813) 751-9992
www.gallagheradv.com
Fax: (863) 682-8691

Timothy Gallagher Rusty Fox

Advertising - Specialties Management & Leadership Development
& Training

No. 10
No. 12
SEPTEMBER TOURISM INQUIRIES

CALENDAR
During the month of August, our Visitor Information Center assisted hundreds of MARK YOUR
individuals, answering questions pertaining to Chamber member businesses and
the Lakeland community.
Walk-in Visitors ..................................274 Winter Accommodations .......................1
Relocation Response Mailings................5 Visitor Information Mailings .................30 EVENTS
Relocation Response (Walk In) ............28 Visitor Center E-mail Inquiries.............126
Accommodations...................................0 Tuesday, November 12
Schmooze a’Palooza, 11:30 AM
Florida Southern College

EMERGE Lakeland Annual Meeting –

The Sorosis Building 5:30 – 7:30 PM

Thursday, November 19
Business After Hours, 5:30 p.m.,
Southeastern University

Friday, November 20
3rd Annual CarBQ – Tigertown
11:00 AM to 2:00 PM

MEETINGS

Thursday, November 5
Leadership Lakeland – Law
Enforcement/Judicial System Day

Wednesday, November 11
Government Affairs, 8:00 AM

BusinessVoice of Greater Lakeland,

9:00 AM

Executive Committee meeting,

4:00 PM

Tuesday, November 17
EMERGE Lakeland Steering
Committee, 3:45 PM

Wednesday, November 18
Board of Directors Meeting.
Noon
Lakeland Yacht and Country Club
929 Lake Hollingsworth Drive
Members gather for September Business After Hours
It was a FUN time for everyone in
attendance at the Business After Hours
hosted by Fun Bike Center Motorsports.
This year, the food & drinks came to
the guests in the showroom as they
perused through the inventory of bikes,
ATVs, watercraft, helmets & gear.
Appetizers from MOJO'S wings and
burgers were eaten almost as quickly as
the new dessert pizzas from Papa Johns!
The Dorsch family was on hand to wel-
come guests and support the network-
ing and introduction among the groups.
As is tradition, the Wednesday LEADS
Group was in costume to support member
Gina's Costume Rentals as the Halloween
season gears up. It’s relationships like
those in the Chamber that make
Lakeland such a strong and thriving
No. 14
business community.
Events at Fun Bike Center Motorsports
are always a treat for those in attendance.
Special thanks to the Dorsch family
and the staff at each business that
participated for such a fabulous
event- can’t wait for next year!
Photography by JenniferElainePhoto.com
Elliott Dorsch accepts the Plaque of Appreciation
for Fun Bike Center Motorsports
Thanks to “all of the Dorsch brothers”, l to r: Nick,
Jordan, and Elliott for hosting an outstanding Business The Chamber’s Wednesday LEADS Group promotes Halloween costumes for member Gina's
Aer Hours event. Costume Rentals.

Chamber members take a break from networking to have their picture Everyone in attendance enjoyed networking and even a little shopping!
taken.
 NOVEMBER MEMBERS ON THE MOVE
TARA Industrial Packaging Products Fifth Third Bank Lanier Upshaw
Pleased to announce that the company has Fifth Third Bancorp (NASDAQ: FITB), Proudly Announces Kathryn Koch-
relocated to 3714 DMG Drive, Lakeland, in conjunction with the U.S. Treasury, has O’Malley, Vice President, has taken office
FL 33811 announced that it extended $9.0 billion in as Vice President Elect for Citrus Center
loans in the month of June. Kiwanis for 2009-10. In that capacity
Micheline Salon Spa Kathryn will be in charge of programs.”
Has been selected for the 2009 Best of
Lakeland Award in the Hair Salons category
by the U.S. Commerce Association
(USCA).The USCA "Best of Local
Business" Award Program recognizes
outstanding local businesses throughout
the country.

Fairfield Inn & Suites by Marriott

Is the Official host hotel for Southeastern
Fire Athletics. The hotel will be providing
housing for all opposing teams visiting
Lakeland to play the Fire. The Fire is one
of the newest members of the Sun
Conference and fields teams in a variety
of sports.

Estates at Carpenters
Is proud to announce that Stacey
Schmeichel and Valerie Bodine have
joined our marketing staff as Lifecare
Specialists.

Polk State College

Governor makes appointments to PSC’s
District Board of Trustees- Reappointed
Ricardo Garcia and Ernest Pinner and the
two new appointees are Linda Ivell and
Teresa Martinez

CPS Investment Advisors

Partners at CPS Investment Advisors were
invited to speak at the Florida Accounting
and Business Expo in Orlando, FL. Frank
M. Ashley, III, CPA/PFS, James M.
Luffman, CPA/PFS and Peter C. Golotko,
CPA/PFS, MBA. Michael A. Riskin,
CPA, Tax Manager and Holly D. Kelley,
CPA, Senior Tax Accountant of CPS
Group, CPA’s were in attendance.

Huntington Learning Center

The Huntington Learning Center of
Lakeland, located at 4000 US 98N, has
been recognized for its professional
learning standards by the Commission on
International and Trans-regional
Accreditation (CITA).

No. 16
 The Lakeland Chamber prints business announcements each month as space permits. Please mail
your announcements to the Chamber or e-mail: membersonthemove@LakelandChamber.com
Qgiv
Qgiv is proud to announce the recent
addition of Jennifer Mansfield to their
organization. Jennifer will be handling
Customer Service and Administrative
duties for the organization and is excited
to be a part of the team.
Baron Realty, Inc.
Despite a down economy in commercial
real estate, Baron Realty has been success-
ful in leasing office and retail space,
according to Cory Petcoff, President.
Envisors
Envisors has been pre-qualified by the
Florida Department of Transportation for
unlimited FDOT work in the categories of
Highway Design – Roadway, Minor
Highway Design, Survey & Mapping,
Control Surveying, Design, Right-of-way
& Construction Surveying, Construction
Engineering & Inspection, and Roadway
Construction Engineer and inspection.
Alliance for Independence
Shirley Balogh, President/CEO of
Alliance for Independence was elected
Treasurer of the Florida Association of
Rehabilitation Facilities for the 2008-
2010 terms at their Annual Meeting in
Orlando.
Ashley Hall, Communications Coordina-
tor, has been selected to serve as the
Membership Director for the Dick
Pope/Polk County FPRA Chapter. This
term will run 2009 – 2010. Ashley will be
responsible for Membership Recruitment.
Pediatric Therapy Services, Inc.
Is pleased to announce that Antoinette
Pulver DPT, Ally Jafrate PTA, Emie
Penafiel SLP-CF and Mallory Bonifas
SLP-CF have joined their Lakeland
pediatric outpatient clinic.
• Continued on Page 19
 RIBBON CUTTINGS
The following companies recently celebrated their ribbon cuttings in the month of August.
See the photos on our Web site at LakelandChamber.com.

Sunbelt Worksite Marketing, Inc. Oppenheimer & Co., Inc.

1062 US Highway 92 W, Auburndale, FL 33823-9585 304 E. Pine Street, Lakeland, FL 33801-4969
800/222-8045 863/686-5393 • www.opco.com

Ingram Financial Group, Inc. St Joseph Academy

1820 E Edgewood Drive, Suite 103, Lakeland, FL 33803-3420 310 McDonald Street, Lakeland, FL 33803-1126
863/937-9235 • www.ingramfinancialgroup.com 863/683-8780 • www.stjoelakeland.org

Broadway Real Estate Services

500 S Florida Ave, Suite 420, Lakeland, FL 33801-5267
863/683-3425 • www.resbroadway.com

Grills Plus More

2175 E Edgewood Drive, Lakeland, FL 33803-2184
863/644-0032 • www.grills2.com

RIBBON CUTTING THANK YOU

Special thanks to Mayor Buddy Fletcher, City Commissioner Jim Verplanck
Games2U of Central Florida
and all of the board members and Chamber Champions who truly make 863/602-0744 • www.floridagames2U.com
these ceremonies a special event.

No. 18
On the Move
Boys & Girls Club of Lakeland, Inc
Proud to announce Kelly Lane, Director
of Development has been elected Vice
Chairman of the Professional Association
Sunshine Chapter.
Hal Paul Enterprizes, Inc
Promotional Products Company, Hal Paul
Enterprizes, Inc., announces the addition
of Christine Jacobson, former owner of
Logoland, previously based out of Bartow
and now a part of Hal Paul Enterprizes.
Christine will become a welcome addition
to the sales and marketing division
Coldwell Bank Commercial Saunders
Real Estate
Proud to announce John Evans has joined
as a Realtor ® and Sales Associates.
2009 Chamber
Annual Meeting
SAVE THE
DATE!
Tuesday, February 2, 2010
5:30 pm • The Lakeland Center
Your invitation will be mailed in December!
 Return Service
Requested
PERMIT # 31
US POSTAGE
PRSRT STD

LAKELAND
FLORIDA
PAID
Lakeland Area Chamber of Commerce
P.O. Box 3607 • Lakeland, FL 33802-3607

SOUTHEASTERN UNIVERSITY
JOIN US IN THE
“TUSCANA RISTORANTE”
(THE UNIVERSITY’S RESTAURANT)
1000 LONGFELLOW BLVD.

THURSDAY, NOVEMBER 19 • 5:30 TO 7:30 P.M.

$10 Chamber Member ~ $30 Non-Chamber member

Your R.S.V.P. is appreciated! Visit BAH.LakelandChamber.com to register and pay using your credit card
or email MStevenson@LakelandChamber.com to register and pay at the door.