Professional Documents
Culture Documents
Click,
Learn!
2009
“Your indispensable guide to
the best FREE management
learning sites on the Net”
Last year, I said that, at a rough count, there were over 200
hours of training and development in the yearbook. This year,
you could safely triple that.
Remember, you can use this book in whatever way you want,
including sharing it with others and offering it on your own
website for download – as long as you do not sell it or change it.
I hope you enjoy exploring these sites and having fun with your
learning.
Eric Garner
eric@managetrainlearn.com
87. Thiagi 94
92. Trainnow 99
94. Value-Based
Management 101
The first impression you get of each site is the bright primary
colours of the different models and the huge amount of
information packed in. It reminded me of an interactive mind
map.
Don’t ask me what’s here because the answer is, Everything. And
lots of fascinating original stuff too. I was particularly attracted to
models called “The Jazz of Innovation” and “The Tao of Business
Success”. In fact, there’s so much that it’s the sort of site you
reserve for a rainy Sunday afternoon when there’s not much else
to do. It’s sure to brighten up your day.
Brilliant!
Email Address:
headoffice@1000ventures.com
I ferreted about on this site for quite a while trying to work out
why it was called “12Manage”. At first, I thought it was because
you can translate any page into any one of 12 languages
(including Arabic, Chinese, Japanese, and Korean). Only after
more wandering around did I realize that in fact it’s due to the 12
hubs around which the site is built. These hubs are 12
management disciplines ranging from change through human
resources and leadership to supply change and quality.
Email Address:
info@12manage.com
Email:
info@abetterworkplace.com
Email Address:
als@acceleratedlearning.com
I’m not too sure exactly why I like his writing. It could be
because he always seems to come up with a refreshingly new
angle that just makes me think “but of course…”
Take his article “Elephants Can Jump” for instance. Here Brent
makes the point that, unlike management which involves simply
the care and feeding of the organisational elephant, leadership
makes the elephant jump. He goes on, “From now on, see every
leadership challenge as a way of having people increase their
knowledge, skills, courage, tenacity, and leadership abilities. And
to cultivate that perspective you need kindness.”
Email Address:
brent@actionleadership.com
I took the test and was honest (I really was!) and this is how I
scored: good at conveying credibility but improvement could be
made in all other areas.
Email Address:
webmaster@aimmconsult.com
Email Address:
info@allbusiness.com
How about this one pulled out at random? It’s about Japanese
businessman, Koji Fujii who in 2003 marketed little pieces of
gold-plated excrement as lucky charms. He sold over 2 million,
partly on the basis that the Japanese word for “poo” (unko) is an
anagram of the word for “luck” (koun).
Now, tell that down the pub and see if they believe you!
Email Address:
editor@anecdotage.com
Email Address:
info@beabettermanager.com
But what makes Nick good is how he builds around this book.
Unlike many of the sites in this book, Nick’s isn’t huge. But it is
neat.
Email Address:
info@begoodventures.com
Email Address:
webmail@tomterez.com
But the one feature I remember from years ago when I first
came across this site, and still look at, is The History of Training.
It’s the best around. You’ll take a journey from Lao Tzu’s Ancient
China via Plato and Socrates in Ancient Greece through medieval
guilds to elearning. It’s still as good as ever.
By the way, in case you’re wondering about that title, Don has a
big German shepherd dog and a smaller companion.
Email Address:
donclark@nwlink.com
Brain Buzz
It’s like a couple of hours doing press-ups down the brain gym!
Email Address:
editor@brainconnecton.com
All candidates for the useless facts file, but still fun to know.
Email Address:
info@buildingbrands.com
It has all the familiar, and not so familiar, models like those from
Maslow, McGregor and McLelland; a glossary of training terms;
feedback forms; time management planners; appraisal forms;
induction training checklists; the tree swing cartoons; and
Aesop’s fables. It even has a graphology test, explaining how to
read personality from your handwriting. There’s a fun test that
Alan calls “Big Boys Test” where you have to insert the names of
cars into a story. And templates of resignation letters.
Shall I go on? I’ve barely scratched the surface. Where Alan got
the time from to produce all this beats me. But while others
charge for a fraction of what’s here, this is all free. So just go
and enjoy it!
Email Address:
ac@alanchapman.com
Email Address:
info@business-marketing.com
Simple Really
This is what David says: “Cost reduction has been a central focus
in most businesses for many years now. Yet there is one hidden
area of cost which has rarely been addressed: complexity.
Complexity imposes its price on organizations as a whole and on
each individual within them: managers and staff and even
customers. The only way to deal with it is to focus more effort on
simplicity.”
When you register here you get a free toolkit including a meeting
planner, a busy manager’s complexity audit, a Make It Simple
poster, and a set of paperclip templates to keep the campaign
fresh in your mind.
Email Address:
enquire@businesssimplification.com.au
For someone like me who likes to see lots of previews and free
materials before I buy, (to say nothing of the learning value),
this site from Business Training Works is heaven-sent. That’s
because there are two sets of free offerings: “Sample Materials”
and “Free Resources”.
Email Address:
info@businesstrainingworks.com
David apologises that his creations are done in his spare time. No
need to apologise, David. You’re what the web’s all about. Well
done!
Email Address:
contactus@changingminds.org
Email Address:
info@citehr.com
Email Address:
info@customerservicemanager.com
Customer-itis
Email Address:
info@telephonedoctor.com
Here’s an example of what you’ll face in one of the set, the Locus
of Control and Arbitration test.
Email Address:
info@discovery.com
Activities Galore
Christian Itin has created this page as a resource for those who
use activities in their practice. At the last count there were just
over 200 activities listed, but as he encourages visitors to add to
the list, it could be far more by now.
Email Address:
citin@brockport.edu
There are 7 lessons in the course, covering stuff like Debits and
Credits, The General Ledger and Journals, and Financial
Statements.
As well as viewing this free course, you can also sign up for
Dave’s other courses (eg Special Journals; Payroll; and
Merchandise Inventory) as a guest and get the first lessons free.
There’s another great free service that Dave offers: links to free
business software. You’ll find links to the Open Office suite of
programmes; Onestep Accounting; Big E-Z’s free trial version;
Acemoney Lite; Checkmate Plus; Lazy8 Ledger; and many more.
Email Address:
info@dwmbeancounter.com
Just read it. And just hope that you have a leader who can
similarly rise to the occasion next time he or she is in front of a
microphone!
Email Address:
info@easytraining.com
This is an uplifting site that should put you in a good mood. It’s
all about empowerment (aka positivity).
Now, if that doesn’t brighten your day, there’s no hope for you!
Email Address:
zev@empoweringmessages.com
Encourage, Energize,
Educate, Elevate, Expand
For a start, there are some 20 free screensavers that you can
download with powerful motivational quotes. Then you can watch
Doug on video or listen to him on audio on subjects like Being A
Passive Manager.
Under Tools for Leaders, you can find a pot-pourri of really useful
material, ranging from team games like Maze, Triangles, and
Jigsaw Puzzle to assertive case studies, a Bill of Rights, tips on
public speaking, and a delegation worksheet.
If you have your own website, you can apply for one of Doug’s
Spirit Awards. And finally you can subscribe to Doug’s newsletter.
It’s called TLC. I thought that that stood for Tender Loving Care,
but in fact it is Train, Learn, and Care. I think Doug wants us to
believe it’s both.
Email Address:
doug@dougkelley.com
Email Address:
feedback@entrepreneur.com
Email Address:
info@pbsconsulting.com
Email Address:
sean@executivecoachingstudio.com
In the business section, there are all the categories you could
wish for if you are looking to extend or update your knowledge,
including: Customer Service, Change Management,
Teambuilding, Presentation, Negotiation, Communication, and
Top 10 Tips. In the Self-Improvement section, you’ll find
Leadership, Time Management, Coaching, Goal Setting,
Motivation, and Creativity. The list just goes on and on.
Email Address:
info@ezinearticles.com
Email Address:
pr@fastcompany.com
The beauty of this site is that you can access all Fenman’s offline
products and at the same time instantly download free samples.
Email Address:
service@fenman.co.uk
I’m a sucker for new team games and I’ve included this site
because many of the free activities listed here I’d never come
across before.
I won’t tell you what you have to do in these games (they’re far
too complicated). Just pop on over and try them for yourself.
Email Address:
rbenson@firststepstraining.com
Great fun! Could this be the way our kids really will learn?
Email Address:
info@games2train.com
When you’ve allocated your weekly hours, you can see a pie
chart of how well you do compared to others. You can also enter
your ideal profile to see where you want to be.
Email Address:
mark@getmoredone.com
There are brief but fascinating bios of each leader. Did you know,
for example, that Thomas Watson of IBM brought out the
company’s first computer as early as 1952? Or that Henry J.
Heinz started peddling his family’s homegrown produce at the
age of 8?
Email Address:
news@hbs.edu
Then there’s the content. Many of these articles kick off with
fascinating stories of successful business leaders or managers.
(Harvey knows we’re all curious deep down). And then he draws
some universal truths out of these stories that help us take home
the message.
Finally, he’s just a great writer. You just have to read his stuff.
And he packs a big message in the shortest possible space. Yep,
I reckon you’ll learn a lot from this site. Enjoy!
Email Address:
info@harveymackay.com
Many of Scott’s themes really chime with me. One of them is the
idea that you shouldn’t have customers; you should have fans.
Another is his comfort around using modern technology to build
customer relations.
Email Address:
scott@hellomynameisscott.com
Amongst the many free goodies on offer here (along with the
articles, links, forum, news and jobs) are a wide set of
personality tests, a wide range of managerial tests (eg Manager
in a Fix), a range of audits, (from training needs to climate,
thinking skills to job satisfaction) and some general knowledge
tests.
Email Address:
query@humanlinks.com
Email Address:
info@humanresources.about.com
This site may well do the same for you. It’s full of material that
will help you understand your true nature as a spiritual being and
use that knowledge to make your life more rewarding and
successful.
It may well be that you’re not at the stage I was when I came
across this website. In which case, bookmark it. But if not, get
ready for a life-changing experience.
Email Address:
corporate@imagesonfone.com
Bullshine Generator
The purpose of all this fun is to highlight some of the silly things
we do and say in the workplace. There’s a swipe at management
models, a list of hilarious workplace clichés, a Bullshine generator
for producing management speak, and a Babel translator telling
you what various professional people really mean behind the
words they say.
Email Address:
Isms2002@btinternet.com
Building A
Community of
Leaders
But there are 2 features that make this site just a little bit
different. For a start, there’s a feature called Leadership Minute.
This is a series of short one-minute reads on leadership subjects.
They include: “Thirteen Mistakes of Leadership” and “First Class
Noticers”.
The other valuable feature is a reading room where you can read
excerpts from some of the best management books around. They
include: Brian Tracy’s “The 100 Absolutely Unbreakable Laws of
Business Success” and Blaine McCormick’s “Ben Franklin’s 12
Rules of Management”.
Email Address:
comments@leadershipnow.com
Make sure you check out all the other free items on this site,
such as a free copy of Oliver Swett Marden’s success book,
“Pushing To The Front”, interviews with top leaders, ezine, and a
range of leadership tools.
Email Address:
info@leadership-tools.com
Valuing Leadership
You can watch various slide shows explaining this framework and
learn how they apply to 5 leaders of the 20th century, including
Gandhi and Pope John XXIII.
Email Address:
webmaster@leader-values.com
A Course in Lifemanship
Email Address:
bbell@bbll.com
It’s great fun, superbly put together, and, it is claimed, has direct
benefits in clearer and quicker thinking, increased awareness and
alertness, and elevated mood.
Email:
info@lumosity.com
Let’s see what happens when you explore one topic, say Group
Skills. You start with an introduction and a set of links to outside
sites. Then you move through Icebreakers and Group Matters, to
General Resources and Related Library Links. And of course when
you go elsewhere you have other links to explore.
Email Address:
jalnes@mapfornonprofits.com
As a bonus, you can buy the T-shirt with that slogan on (“To
Work Is Human, To Manage Divine”) and hand it out to your
delegates on your next training course.
Email Address:
admin@managerwise.com
And, of course, you can also download the latest version of this
book, Manage, Click, Learn!
Email Address:
eric@managetrainlearn.com
Email Address:
mhmail@earthlink.net
Initially I puzzled over what the name of this website meant until
I realised it stood for Management For The Rest Of Us. (I know, I
should have read the logo!)
There are two more reasons I like this site. One, Lyndsay has a
nice line in humour. For example, the article on the Johari
Window is sub-titled Why Cigarettes and Alcohol Can Increase
Your Personal Effectiveness (read it if you want to know why).
And two, this site was put together with Site Build It, Ken Evoy’s
basic but perfectly acceptable website builder.
Email Address:
info@mftrou.com
Email Address:
support@silvaultramindsystem.com
It’s up to you how you might use this information. You could be a
trainer and use the plan as a structure for your own courses. Or
you could use the references as the basis for your own self-paced
learning. It’s up to you.
Email Address:
info@ocw.mit.edu
Email Address:
info@mp3motivators.com
Email Address:
itte@nbsa.org
Empowerment Through
Negotiation
Here’s a tricky negotiation skills test called “So You Think You
Know How To Negotiate?”
The first case is as follows: “A client walks into your office and is
exceedingly angry and difficult to talk to. How do you approach
your client so as to make your meeting as productive as possible?”
After submitting your answers, you get the correct versions and a
rationale, which is quite instructive.
Email Address:
info@sabonline.com
Email Address:
editor@negotiatormagazine.com
Email Address:
comments@newconversations.net
Don’t tell your boss the subtitle for this site or he/she will
seriously think you’re wasting your time here. However, if you do
get caught, then just quote the subtitle on the home page, which
says: “Important survey reveals long-term medical importance of
active on-the-job stress reduction”.
Because that’s what this site will do for you: reduce your stress
and give your fun hormones a real boost. There are tons of great
material here: office jokes galore; lists of phobias; games of
concentration; world clockwatching; office pranks; timewasters;
2035 headlines (eg “Ozone created by electric cars now killing
millions in 7th largest country in the world, California”); brain
twisters, and jigsaw puzzles.
Oh, and in case your boss does catch you looking at this site,
there’s a panic button called Yikes It’s The Boss which will take
you to a page on… well find out for yourself!
Email Address:
info@officediversions.com
I don’t mind that because I like her style and tone and enjoy
what she offers.
For example, she has a huge list of articles covering the whole
raft of management and personal development topics. For
example, in Presentation skills, she offers “Put Your Audience in
the Opening” (good advice); in Marketing Skills, she offers
“Power Pitching”; and in Leadership, she offers “Make Your
Presentations Fun”.
But there’s more free stuff on this site. There’s a whole set of
videos taken from Patricia’s presentations. Try “Life is a series of
Sales Situations” for starters. Or how about “The Story Behind
Awesome Storytelling”. And what better than “Quantum Leap
Performance”?
You certainly get your money’s worth here. After all, it’s free!
Email Address:
pfripp@fripp.com
They’re fun to play with or just to work out for yourself. And you
can use them in a wide range of change programmes as great
icebreakers, or quick power learning interludes.
Email Address:
Acp103@psu.edu
Hubble, Bubble…
And their answer is their online (and offline if you want) portal of
over 100 topics on management with lots of information on each.
It’s a great resource and they offer a Free Trial for 15 days. This
enables you to access the full version and wander all over the
place, using their search facility or just going where the mood
takes you.
Email Address:
enquiries@peoplealchemy.co.uk
Homespun Philosophy
Email Address:
stevemoor@personal-development.com
One of the best features is Philip’s newsletter and you can get
copies for every month back to 2002.
Oh, and I also like Philip because the most important stuff on his
bio is his dog, Kodiak.
Email Address:
coach@philiphumbert.com
And once you’re finished, you could maybe apply for your badge!
Email Address:
lporans@texas.net
Now if none of these don’t put you on cloud nine, there really
isn’t any hope for you!
Email Address:
info@positive-club.com
Where to begin?
Well, first off, there’s some great advice on how to deliver your
presentation, told in an easy-to-read, conversational style. Topics
include What to Wear and Dealing with Investors.
Finally, a really interesting forum, from which you can see some
of the presentations that people have made, including “The Life
of a Potato”, “Ancient Egyptian Mummification” and “The Future
of the Pork Sausage Market”.
Email Address:
editor2007@presentationhelper.co.uk
Email Address:
customer_service@provenmodels.com
Email:
Enquiries@reactive360.com
Its chief claim to fame is its massive archive of over 1700 articles
on all things management.
Email Address:
vfr@sympatico.ca
Email Address:
al@robinsharma.com
This site will show you Roger in action both on audio and video.
Plus, you’ll also get a set of 23 articles on power negotiating,
including: “Ask For More”, “Flinching”, and “Money is not as
important as you think”.
Email Address:
dawsonprod@aol.com
Both sites will give you access to some of Ron’s excellent free
material. There are great videos which will show you why Ron is
such a draw when presenting. There are audio presentations with
intriguing titles such as “How to make a wrong customer feel
right”. There are 2 really creative Powerpoint slideshows called
Service With a Smile and Up the Loyalty Ladder which you can
download. And, as if this wasn’t enough, a free Customer Service
Training Library.
Email Address:
ron@ronkaufman.com
Email Address:
info@saladltd.co.uk
Stress Relief
The one irresistible feature is the Stress Test which will let you
know how vulnerable you are to stress.
Email Address:
info@stressbusting.co.uk
This is a neat little site. For a start it has a landscape website not
a lengthy portrait one. And then it uses a mountain background,
probably because the company is located in Utah.
The great thing about the site, though, is the link to the Making a
Difference workshop. Here you can sign up and then take a
Career Driver’s Assessment which is a small portion of Lesson
Two of the workshop.
Email Address:
info@targetedlearning.com
Brain Tests
Email Address:
info@testcafe.com
That’s not all. You can also listen to Patti talking about some of
her work assignments and you can download one of the best pdf
brochures I’ve ever seen, about Patti and her work. It’s in the
form of a spy file.
Email Address:
patti@thechangeagent.com
The site is based on Web 2.0 tools with members writing their
own leadership diaries, blogs, messaging each other, emailing
within the platform, uploading their own video clips, documents
and other useful tools to share with the rest of the community.
This means that leadership experts and practitioners from all
over the world can collaborate with each other.
Email Address:
info@theleadershiphub.com
Motivation with
Intelligent
Content
Email Address:
victor@thelogicofsuccess.com
Back 2 School
You can also sign up for a free 7-day trial of TMM International
where you can ask questions of a research team. And, last but
not least, there are demo e-learning courses on Motivation,
Leadership, People Management, Finance and CRM.
Email Address:
webmaster@cnkonline.com
Email Address:
info@reckliesmp.de
This site was originally put together by David West and contains
a feast of goodies on management, including articles, case
studies, book reviews, daily cartoons, biographies of
management gurus, skill exercises, a glossary, and much more.
The great thing is that you can try out the Academy on a free 30-
day trial.
Email Address:
info@theworkingmanager.com
Dear Doc…
The main part of the site is a Question and Answer section in the
style of an Agony Aunt column which responds to all sorts of
workplace issues.
Email Address:
danvwest@msn.com
Playtime
Email Address:
thiagi@thiagi.com
The two Thinking Managers who edit this site are Robert Heller
and Edward de Bono, both outstanding writers, consultants and
thinkers in their own right. Heller is the founder of the magazine
Management Today and de Bono is the world’s leading authority
on creative thinking.
Email Address:
info@thinkingmanagers.com
Email Address:
jwycoff@thinksmart.com
On his site you’ll find a great free ebook on how to keep your
audience awake and captivated by your business presentations.
It’s huge, 336 pages long, and has some very interesting ideas
and techniques.
Tom’s title for the ebook is: “Your A to Y Guide (No ZZZZZs
Allowed) to more interesting, fun and memorable programs”.
If you want to inject more pzazz into your presentations, try it.
Email Address:
orders@antion.com
This is the site of the guru’s guru, Tom Peters. Peters is a legend
in his own lifetime. He is far more than a motivational speaker,
he shakes up enterprises to re-think what they do. Years ago,
when I was just a humble HR manager, I dreamed of attending
one of Peters’ seminars – a mix of Deming and Robbins, I used to
think. The thing that stopped me going then was that Peters’
seminars were invariably sold out and I could never make out a
good enough business case to justify the cost. But now of course
the cost doesn’t come into it. For here on Peters’ site, I can get
the next best thing to attending one of his seminars: all the
powerpoint slides for free. There are heaps of stuff here, from
seminars to slides and pdfs on Peters’ thoughts. You can discover
what the great man thinks about interviewing excellence, or
transformational change, or innovation, or the nub of leadership,
or dozens more. Recently Peters added another huge resource to
this site: a list of blogs as long as your arm, linking to over 100
blog sites. Phew!
As if he had to ask!
Email Address:
info@tompeters.com
Free StickEnotes
Email Address:
info@trainnow.net
Phew!
Email Address:
info@trans4mind.com
Management Methods
Email Address:
info@valuebasedmanagement.net
Once you’ve answered all the case studies, you’ll get a page that
explains your learning style.
Email Address:
flemingn@ihug.co.nz
I could happily spend hours on this site. For example, there are
all the classic teambuilding games such as Lost At Sea, Survival
On The Moon, and Nuclear Holocaust, any of which could easily
account for half a day’s training. Then there are some of my
favourite icebreakers such as Cheeky Cheeky and Zoom. And
trust activities such as Sherpa Walk and Human Ladder. If you
really want to push the boat out, you could even try out some
indigenous games such as the String games of the Navajo and
traditional Hopi games.
For me, this is a treasure trove of training and if there were such
a thing, I’d award James Neil the Nobel Prize for Experiential
Learning!
Email Address:
james@wilderdom.com
For a start you can get a free copy of the Workforce magazine
which covers current issues of interest to HR and general
management.
Email Address:
tjohnson@workforceonline.com
If you have problems at work and need help to sort them out,
then Work Worries is the place to visit.
It’s based on the idea that all workplace problems are caused by
people and that, if you’ve had a problem, then so has someone
else who now has an answer.
There are over 1200 articles and resources to choose from with
headings like Bad Bosses, Bullying, and Office Politics. There’s
also a discussion forum where you can let off steam.
The original feature that I like about this website is the Vault.
This isn’t a place where you can drop difficult employees and let
them rot but a place to deposit all the articles you like and come
back to in your own time.
Email Address:
info@workworries.com
The HR Library on the site is the real draw. Here you’ll find a big
list of books under different categories such as HRM,
Recruitment, Performance Management, HR Planning, Job
Analysis, Training and Development, Leadership and
Management, Assessment Centres, Policy and Procedures, and
Teambuilding. A large number of the books are MBA notes.
Email Address:
Karen@xageconsulting.com
Email Address:
info@zigziglar.com