CHAPTER SUMMARY – CHAPTER 15
Define the different types of groups.
Describe the five stages of group development.Formal groups are work groups defined by the organization’s structure that havedesignated work assignments and specific tasks. (See Exhibit 15-1 for a list of formalgroups.) Informal groups are social in nature.The five stages of group development (see Exhibit 15-2) are as follows: forming(joining the group and defining the group’s purpose, structure, and leadership), storming(intragroup conflict), norming (close relationships develop and the group becomescohesive), performing (performing the task at hand), and adjourning (group prepares todisband).
Explaining Work Group Behavior
Explain the major components that determine group performance and satisfaction.
Discuss how roles, norms, conformity, status systems, group size, and groupcohesiveness influence group behavior.
Explain how group norms can both help and hurt an organization.
Define groupthink and social loafing.
Describe the relationships between group cohesiveness and productivity.
Discuss how conflict management influences group behavior.
Tell the advantages and disadvantages of group decision making.The major components that determine group performance and satisfaction (seeExhibit 15-3) are: the external conditions imposed on the group, group member resources, group structure, group processes, and group tasks.People play different roles in groups. These roles tend to either be task-oriented or member-oriented. Norms are standards or expectations that are accepted and shared bygroup members and dictate factors such as work output levels, absenteeism, promptness,