CHAPTER SUMMARY – CHAPTER 12Who Are Managers?
Explain how an organization’s human resources can be a significant source of competitive advantage.
List the eight activities necessary for staffing the organization and sustaining highemployee performance.
Discuss the environmental factors that most directly affect the HRM process.Various studies have concluded that an organization’s human resources can be asignificant source of competitive advantage, but achieving competitive success through people requires a fundamental change in the work relationship. It involves working withand through people and seeing them as partners. It also involves high-performance work practices. (See Exhibit 12-1.)The eight activities in the HRM process include human resource planning,recruitment/decruitment, selection, orientation, training, performance management,compensation and benefits, and career development. (See Exhibit 12-2.)The external factors that directly affect the HR process include employee labor unions, governmental laws and regulations, and demographic trends.
Human Resource Planning; Recruitment/Decruitment; Selection; Orientation;Training
Contrast job analysis, job description, and job specification.
Discuss the major sources of potential job candidates.
Describe the different selection devices and which work best for different jobs.
Tell what a realistic job preview is and why it’s important.
Describe the different types of training and how that training can be provided.A job analysis is an assessment that defines jobs and the behaviors necessary to perform them. A job description is a written statement that describes a job (job content,