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Waiting Staff Training Manual

Waiting Staff Training Manual

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Published by cbowpitt

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Published by: cbowpitt on Jan 08, 2010
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05/21/2014

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THE GRASSHOPPER INN WAITING STAFF TRAINING MANUAL
THE GRASSHOPPER INN
Waiting Staff Training Manual
 
THE GRASSHOPPER INN WAITING STAFF TRAINING MANUAL
Grooming Standards
General standards of image and grooming apply to both “Front of House” & Kitchen Staff. Excellent standardsof hygiene and grooming are a vital part of the company’s philosophy. Our success depends on a constantlywell groomed appearance.In order to maintain a “first class” appearance, the following standards are important to note:UNIFORM: Staff will be notified of either “Black or White” uniform for individual events. All uniforms to bereturned at the end of the event please.PERSONAL HYGIENE: Cleanliness and freshness are of paramount importance.The use of an effective deodorant or antiperspirant is essential.Brush your teeth prior to any event.APPEARANCE:1). Wear your uniform in full as required, ensure it is clean.2). You are not permitted to eat, chew gum or smoke whilst at an event/at work. Be aware of the impressionyou are making whilst working at an event. Please do not “sit about”, or sit down on any furniture visible to theclient, at any time.3). Shoes – Plain black in colour, polished and of a comfortable nature – no fashion “statements” please.4). Hair - Ladies: Your hair should be clean, brushed and maintained in an elegant style. Please use blackhair ties only – no fashion accessories. For food hygiene reasons at no time must your hair fall across your face or eyes. Below shoulder length hair must be tied back.- Men: Your hair must be clean, combed and neatly cut. All male staff must be clean shaven everyday.5).JEWELLERY: Acceptable jewellery is a wedding band etc. No costume jewellery is permitted whilst at anevent/work. No fashion earrings. Male employees are not permitted to wear earrings whilst at an event/work.No visible piercings will be permitted.6).Fingernails: You must at all time have clean, neatly manicured fingernails. Only a clear nail polish isacceptable.7). PERFUME/MENS AFTERSHAVE: Please try to refrain from wearing strong fragrances whilst at work andin close contact with the clients.8). MAKE-UP: Make-up can be a very important part of the uniform for female staff, please apply with careand avoid bright colours. Tattoos must be covered by your uniform please.9). SMILE: Your smile reflects a sense of warmth and helpfulness – WEAR IT ALWAYS
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