Better understand the impact of emotions on performance.
Identify their EI strengths and areas for improvement.
SCOPE OF STUDY:
The study was conducted at the Trident Hotel,Chennai to analyze the effect of emotional intelligencein the hospitality industry. The study was also targetedat collecting valuable insights about employee behaviour and relationships in an organization.
The research process consists of a series of actionsthat are necessary to carry out the research efficientlyand effectively. The actions that are sequenced in adetailed manner are in four phases, namely
Defining the Research Problem
Methods of Data Collection
Analysis and Interpretation
Reporting the Results.