Professional Documents
Culture Documents
Descriptives
Descriptive Statistics
Warnings
The space saver method is used. That is, the covariance matrix is not calculated or
used in the analysis.
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha N of Items
.854 11
Item-Total Statistics
Warnings
The space saver method is used. That is, the covariance matrix is not calculated or
used in the analysis.
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha N of Items
.631 4
Item-Total Statistics
Warnings
The space saver method is used. That is, the covariance matrix is not calculated or
used in the analysis.
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha N of Items
.898 9
Item-Total Statistics
Warnings
The space saver method is used. That is, the covariance matrix is not calculated or
used in the analysis.
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha N of Items
.899 3
Item-Total Statistics
Warnings
The space saver method is used. That is, the covariance matrix is not calculated or
used in the analysis.
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha N of Items
.922 4
Item-Total Statistics
Zscore(overallservqual_2)
.0000000 7.311 .860 .884
Zscore(overallservqual_3)
.0000000 7.687 .771 .915
Zscore(overallservqual_4)
.0000000 7.466 .823 .897
Reliability
Warnings
The space saver method is used. That is, the covariance matrix is not calculated or
used in the analysis.
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's
Alpha N of Items
.838 6
Item-Total Statistics
Anti-image Matrices
Zscore(adapZscore(adapZscore(adapZscore(adapZscore(adapZscore(adapZscore(adapZscore(adapZscore(AdapZscore(AdapZscore(Adap
tiveness_1) tiveness_2) tiveness_3) tiveness_4) tiveness_5) tiveness_6) tiveness_7) tiveness_8) tiveness_9) tiveness_10)tiveness_11)
Anti-image Covariance
Zscore(adaptiveness_1) .561 -.107 -.040 -.060 .131 -.165 -.075 -.042 -.090 .073 .042
Zscore(adaptiveness_2) -.107 .306 -.160 -.049 .067 -.057 -.108 .002 .052 .035 -.037
Zscore(adaptiveness_3) -.040 -.160 .233 -.079 -.137 .073 .025 .032 -.034 -.079 .010
Zscore(adaptiveness_4) -.060 -.049 -.079 .501 -.089 .085 .120 .075 .015 -.001 -.099
Zscore(adaptiveness_5) .131 .067 -.137 -.089 .414 -.096 -.097 -.176 .039 .079 .046
Zscore(adaptiveness_6) -.165 -.057 .073 .085 -.096 .644 .125 .036 .071 -.148 -.079
Zscore(adaptiveness_7) -.075 -.108 .025 .120 -.097 .125 .745 .045 .040 -.059 -.090
Zscore(adaptiveness_8) -.042 .002 .032 .075 -.176 .036 .045 .251 -.023 -.150 -.049
Zscore(Adaptiveness_9) -.090 .052 -.034 .015 .039 .071 .040 -.023 .288 -.024 -.165
Zscore(Adaptiveness_10) .073 .035 -.079 -.001 .079 -.148 -.059 -.150 -.024 .264 -.016
Zscore(Adaptiveness_11) .042 -.037 .010 -.099 .046 -.079 -.090 -.049 -.165 -.016 .223
Zscore(adaptiveness_1) .729a
Anti-image Correlation -.258 -.110 -.113 .272 -.274 -.116 -.112 -.225 .190 .120
Zscore(adaptiveness_2) -.258 .743a -.598 -.124 .188 -.129 -.227 .006 .175 .124 -.143
Zscore(adaptiveness_3) -.110 -.598 .743a -.232 -.443 .190 .059 .134 -.132 -.321 .045
Zscore(adaptiveness_4) -.113 -.124 -.232 .804a -.194 .149 .196 .211 .041 -.003 -.297
Zscore(adaptiveness_5) .272 .188 -.443 -.194 .537a -.186 -.174 -.547 .113 .238 .151
Zscore(adaptiveness_6) -.274 -.129 .190 .149 -.186 .637a .180 .089 .164 -.358 -.209
Zscore(adaptiveness_7) -.116 -.227 .059 .196 -.174 .180 .720a .104 .086 -.132 -.221
Zscore(adaptiveness_8) -.112 .006 .134 .211 -.547 .089 .104 .712a -.087 -.582 -.206
Zscore(Adaptiveness_9) -.225 .175 -.132 .041 .113 .164 .086 -.087 .769a -.088 -.652
Zscore(Adaptiveness_10) .190 .124 -.321 -.003 .238 -.358 -.132 -.582 -.088 .755a -.066
Zscore(Adaptiveness_11) .120 -.143 .045 -.297 .151 -.209 -.221 -.206 -.652 -.066 .776a
a. Measures of Sampling Adequacy(MSA)
Communalities
Initial Extraction
Zscore(adaptiveness_1) 1.000 .676
Zscore(adaptiveness_2) 1.000 .786
Zscore(adaptiveness_3) 1.000 .842
Zscore(adaptiveness_4) 1.000 .622
Zscore(adaptiveness_5) 1.000 .847
Zscore(adaptiveness_6) 1.000 .416
Zscore(adaptiveness_7) 1.000 .235
Zscore(adaptiveness_8) 1.000 .841
Zscore(Adaptiveness_9) 1.000 .711
Zscore(Adaptiveness_10) 1.000 .810
Zscore(Adaptiveness_11) 1.000 .791
Extraction Method: Principal Component Analysis.
Component
1 2 3
Zscore(adaptiveness_1) .495 .546 -.365
Zscore(adaptiveness_2) .673 .564 .128
Zscore(adaptiveness_3) .800 .278 .353
Zscore(adaptiveness_4) .590 .455 .258
Zscore(adaptiveness_5) .474 -.367 .699
Zscore(adaptiveness_6) .459 -.304 -.336
Zscore(adaptiveness_7) .452 .159 .073
Zscore(adaptiveness_8) .699 -.590 .068
Zscore(Adaptiveness_9) .745 -.090 -.384
Zscore(Adaptiveness_10) .767 -.463 -.080
Zscore(Adaptiveness_11) .834 -.076 -.299
Extraction Method: Principal Component Analysis.
a. 3 components extracted.
Factor Analysis
Anti-image Matrices
Initial Extraction
Zscore(assurance_1) 1.000 .726
Zscore(assurance_2) 1.000 .712
Zscore(assurance_3) 1.000 .899
Zscore(Assurance_4) 1.000 .902
Extraction Method: Principal Component Analysis.
Component Matrixa
Component
1 2
Zscore(assurance_1) .444 .727
Zscore(assurance_2) .501 .679
Zscore(assurance_3) .883 -.345
Zscore(Assurance_4) .851 -.422
Extraction Method: Principal Component Analysis.
a. 2 components extracted.
Factor Analysis
Communalities
Initial Extraction
Zscore(emphaty_1) 1.000 .487
Zscore(empathy_2) 1.000 .825
Zscore(empathy_3) 1.000 .667
Zscore(empathy_4) 1.000 .629
Zscore(empathy_5) 1.000 .742
Zscore(empathy_6) 1.000 .814
Zscore(empathy_7) 1.000 .847
Zscore(Empathy_8) 1.000 .692
Zscore(Empathy_9) 1.000 .776
Extraction Method: Principal Component Analysis.
Total Variance Explained
Component Matrixa
Component
1 2
Zscore(emphaty_1) .297 .632
Zscore(empathy_2) .597 .685
Zscore(empathy_3) .709 .405
Zscore(empathy_4) .792 -.044
Zscore(empathy_5) .861 -.018
Zscore(empathy_6) .880 -.198
Zscore(empathy_7) .857 -.335
Zscore(Empathy_8) .815 -.165
Zscore(Empathy_9) .834 -.284
Extraction Method: Principal Component Analysis.
a. 2 components extracted.
Communalities
Initial Extraction
Zscore(authority_1) 1.000 .858
Zscore(authority_2) 1.000 .872
Zscore(Authority_3) 1.000 .766
Extraction Method: Principal Component Analysis.
Component Matrixa
Compone
nt
1
Zscore(authority_1) .926
Zscore(authority_2) .934
Zscore(Authority_3) .875
Extraction Method: Principal Component Analysis.
a. 1 components extracted.
Factor Analysis
Anti-image Matrices
Zscore(overallservqual_2)
-.072 .254 -.114 -.129
Zscore(overallservqual_3)
-.101 -.114 .391 -.020
Zscore(overallservqual_4)
-.107 -.129 -.020 .295
Anti-image Correlation Zscore(overallservqual_1) a
.863 -.252 -.285 -.350
Zscore(overallservqual_2) a
-.252 .812 -.362 -.473
Zscore(overallservqual_3) a
-.285 -.362 .876 -.060
Zscore(overallservqual_4) a
-.350 -.473 -.060 .829
Communalities
Initial Extraction
Zscore(overallservqual_1)
1.000 .816
Zscore(overallservqual_2)
1.000 .856
Zscore(overallservqual_3)
1.000 .754
Zscore(overallservqual_4)
1.000 .816
Component Matrixa
Compone
nt
1
Zscore(overallservqual_1)
.903
Zscore(overallservqual_2)
.925
Zscore(overallservqual_3)
.868
Zscore(overallservqual_4)
.903
Factor Analysis
Communalities
Initial Extraction
Zscore(loyalitas_1) 1.000 .685
Zscore(loyalitas_2) 1.000 .820
Zscore(loyalitas_3) 1.000 .553
Zscore(loyalitas_4) 1.000 .846
Zscore(loyalitas_5) 1.000 .785
Zscore(Loyalitas_6) 1.000 .718
Extraction Method: Principal Component Analysis.
Component
1 2
Zscore(loyalitas_1) .694 -.451
Zscore(loyalitas_2) .530 .734
Zscore(loyalitas_3) .743 -.015
Zscore(loyalitas_4) .889 .238
Zscore(loyalitas_5) .884 .056
Zscore(Loyalitas_6) .714 -.457
Extraction Method: Principal Component Analysis.
a. 2 components extracted.