Culinary 12008-2009 First Semester Lesson Plans
Week 14- November 17-21
FDOE Curriculum Frameworks this week:
11.01 Identify and demonstrate fundamentals of customer service.Begin Ch 1: Successful Customer Relations -
TEST will be on Tuesday, November 25
Monday -
Recognize and state the importance of customer service to foodservice.
List the reasons and ways to make a positive first impression in the foodservice industry
.
Lab groupswill alternate class work with lab work. Half of class will make pumpkin rolls today while theother half proceeds with class work. (Define Key Terms and do Activity 1.1- Customer Svc. IQ)Tuesday -
Recognize and state the importance of customer service to foodservice.
List the reasons and ways to make a positive first impression in the foodservice industry
.
Lab groupswill alternate class work with lab work. Half of class will make pumpkin rolls today while theother half proceeds with class work. (Define Key Terms and do Activity 1.1- Customer Svc. IQ)Wednesday -
Describe a variety of customers that may have special needs. Distinguish between effective and ineffective communication with customers
.
View video "AnticipatingCustomer Needs" while completing viewing guide. (Write and answer questions at the end of Section 1 on page 62. Turn in questions and viewing guide)Thursday - Discuss video from yesterday. Review responses on viewing guide using student ledPowerPoint with Chalkboard. Do activity 1.2 Role Play - "What would YOU do?"Friday -
Explain how customer satisfaction directly affects a restaurant's success.
View video"Delivering Exceptional Service" while completing viewing guide. Discuss video. (Write andanswer questions at the end of Section 2 on page 72 turn in questions and viewing guide)
Week 13- November 10-14
FDOE Curriculum Frameworks this week:
07.0l Identify commercial tools and equipment.07.03 Use and maintain commercial tools.Monday - Write recipes for "Perfectly Chocolate Cake" and "Pumpkin Roll" into CHUB for thisweek's baking labs.Tuesday - View demonstrations of two recipes from yesterday. 1 video demo and 1 live demo.Wednesday - Bake cakes and prepare icing.Thursday - Bake cakes and prepare icing.Friday - After long week of kitchen activity, students will clean and organize kitchen.
Week 12- November 3 -7 ProStart INTRO
FDOE Curriculum Frameworks this week:
07.0l Identify commercial tools and equipment.07.03 Use and maintain commercial tools.