You can take a closer look ateach tool through thesummaries in this book.
This guide gives you essentialinformation about more than 20tools and methods that can helpyou to prove and improve yourorganisation’s quality and impact.
You’ll find practical waysthat can help you to:measure yourorganisation’s impact;report to stakeholders;plan your strategy; andimprove.Weigh up the benefitsof each approach andmake comparisonsbetween them to finda tool to meet yourorganisation’sparticular needs.
First edition authored by Lisa Sanfilippo and Martin Cooper.Update prepared by Richard Murray and Eva Neitzert.