_______________________________________________________________________________ The Committee has been set up to examine the Extra departmentalsystem, wage structure of Gramin Dak Sevaks, social security for those engaged inmaintaining the rural system, recruitment, other related issues and public facilities tobe provided through the network. The earlier committees were set up to examinethe issues of similar nature, the present Committee has been set up at a timewhen the country is poised for rapid all round growth. The opportunities for the Postare growing, while at the same time competition is building in areas where the Post isinvolved. The expectations of the personnel engaged in the ED system and publicperception for the provision of services are also high. The challenge before theDepartment is to make the best use of the Human resources at its disposal, bring ininnovation, become customer focused and manage its budgets efficiently. TheCommittee had worked to examine various issues keeping these objectives in mind.2. The Committee had the benefit of visiting different rural Post officesand interacting with the persons engaged therein and also a large number of Officersand staff who are involved in managing and improving the system.3. Also the Committee has undertaken different surveys. One of theimportant surveys has been undertaken through National Sample Survey Organisationof Ministry of Statistics and Programme Implementation. This is a socio-economic surveyof the GDS and the work profile of rural Branch offices. The other one is the PublicOpinion Survey on the rural network. The surveys have pointed to the need forimproving the range, quality and cost efficiency of Postal functions in rural areas.4. The requirement of the times is to transform the rural network. For thispurpose the Branch offices are to be provided proper infrastructure, the BranchPostmasters are required to be given necessary training, technology has to be inducted,and provision of efficient and cost effective operations has to be ensured. The networkhas to be transformed to a quality network that will be a window to many of the servicesin the rural areas. It has to be responsive to the public and changing times.5. In the context of several operators eager to have a slice of rural market,with the Department of Posts having the confidence of the rural public, implementationof changes proposed by the Committee will bring dividends to the personnel working inthe system, improve the public facilities and lead the Department to self sufficiency.Eventually, it will lead to the fulfillment of social objectives of India Post.
(R. S. Nataraja Murti)Chairman,Gramin Dak Sevak CommitteeNew DelhiOctober 24, 2008