TM

eFile
User Reference Guide

Copyright © DynoPlex, Inc 2002-2007

Version 4.1
 Dynoplex eFile User Reference Guide

Table of Content

1. Requirements and compatibility

2. Download

3. Activation

4. eFile

4.1 eFile Overview

4.2 eFile first launch

4.3 Navigation

4.4 Start Menu

4.5 Settings

4.6 Files and folders

4.7 Date and time

4.8 Registry editor

5. eFile Desktop

5.1 eFile Desktop overview

5.2 Installation

5.3 Navigation

5.4 Transferring files

5.5 Configuring BlackBerry-Desktop connection

6. Printers

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1. Requirements and compatibility

Dynoplex eOffice is compatible with all BlackBerry devices. According to the number of applications
of the suite you are going to install it requires from 690Kb to 1.5Mb of free memory space. Though
modern devices have more than enough memory space to maintain eOffice please see the table
below to get acquainted with basic requirements:

Required
Products\Bundles Memory
Space
eOffice Professional 1.2 Mb
eOffice Standard 1.0 Mb
eOffice Basic 1.0 Mb
MasterDoc 900 K
eFile 690 K
eCell 850 K
eWord 720 K
eWorks 812 K
ViewAll 763 K
PlayAll 712 K

You can check free memory under Options-Status-File free.

Note 1: all bundles and standalone applications require eFile and core applications installed on
the handheld. eSpell also needs dictionary files (min 90K).

Note 2: Applications can be installed only on local built-in memory.

Note 3: Besides memory requirements there are also limitations of RIM OS itself. It won’t
support more than 255 modules. If the number of installed modules exceeds this value some
of applications will stop working.

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2. Download

Dynoplex provides two different ways of loading its applications on the handheld to make this
process more convenient and reliable. You can use any of the methods described below. Please
follow the installation procedure carefully and pay attention to the notes at the end of each section.
This will help you to set up and configure the software correctly and avoid installation issues.

2.1 OTA installation

OTA (Over-the-Air) installation allows you to install Dynoplex applications directly on your
BlackBerry®. This is the most quick and convenient way to load the software. If something doesn’t
go as it is described please go to section 2.4 “Troubleshooting”.

Follow the steps below to install the applications:

1. Open BlackBerry Browser

2. Go to www.dynoplex.com

3. Select Mobile Version

4. Downloads

5. Select application to download

The application will be automatically downloaded and installed on you device.

Note 1: If you wish to have ability to transfer files from your desktop to the device over-the-air
installation requires some additional steps to be performed – you should also download and
install eFile on your desktop.

Note 2: If you install eSpell or any bundle which includes this application the dictionaries will be
loaded afterwards, when you initially run the application.

Note 3: Some applications are not available for OTA installation.

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2.2 Desktop installation

Desktop Installation is another way to install native BlackBerry software and 3rd party applications.
Though it takes more time than OTA one it automatically loads all necessary files and modules. For
instance it loads eSpell dictionaries alongside with the installation of applications. If something
doesn’t go as it is described please go to section 2.4 “Troubleshooting”.

Before loading Dynoplex applications please check whether handheld software and BlackBerry
Desktop Manager have the same versions. You can check handheld software version under
Options->Status on your device. To check BlackBerry Desktop Manager version please launch it
and press Help->About.

Use the instructions below to load software and install it on the handheld:

A. Download the applications on the computer

1. Go to http://www.dynoplex.com
2. Click Downloads
3. Download the needed application

B. Install the applications on your computer

1. Close BlackBerry Desktop Manager

2. Plug your handheld to the desktop
3. Run the installation script downloaded in the step A
4. Follow the prompts to finish the installation

C. Install Dynoplex applications on your device

1. Plug your handheld to the computer

2. Launch BlackBerry Desktop Manager
3. Open Application Loader
4. In the new window hit next. The communication will be established.
5. Hit next and you’ll see Application Selection Window
6. Check all Dynoplex Applications
7. Check MemoPad and Tasks
8. Hit Next. The list of the applications to be installed will be presented
9. Hit Finish

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2.3 Results

When product is installed new icons appear in the main

screen of your BlackBerry ®. They are eFile, eOffice and
MasterDoc 1 . Please see detailed information in the
corresponding sections.

2.4 Troubleshooting

2.4.1 OTA installation troubleshooting

• Error 907: invalid code file

This error means that browser you are using doesn’t support applications download service. You
should use standard BlackBerry browser which provides this ability. WAP browsers are not
compatible.

• Error 406: Not acceptable. The page you are trying to load is not supported by the
browser. Please try loading a different page

This error means that browser you are using doesn’t support PHP and JavaScript (most of WAP
browsers are not compatible). You should use standard BlackBerry browser which provides this
ability. Please check the address and use BlackBerry browser to open the page.

• Error 404: page not found

You’ve entered incorrect address. Please check it and try to open the page once again. If problem
persists please contact support.

• I’ve installed some applications but cannot find their shortcuts on the bottom line or
under Start-Programs in eFile…

To resolve this issue perform hard reset on your handheld, i.e. unplug it from desktop and do not
switch it off – just take the battery out, wait for 10 seconds and put it back. Please contact support if
it doesn’t help.

Note: If your handheld has special folder for applications eFile and other icons are placed there by

1
MasterDoc icon appears only in case this application is included in the installation bundle.

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default. You can also check whether applications are installed or not under Options-Advanced
Options-Applications. If you see Dynoplex records there that means that applications are
successfully installed and you need to perform hard reset to get the icons in the screen.

2.4.2 Desktop installation troubleshooting

• Invalid digital signatures

This message appears when your company doesn’t allow to install 3rd party applications on the
handheld. Please contact your IT department to clarify the situation or contact Dynoplex customer
care service for assistance.

• No MemoPad or Tasks in the list or application loader says that I do not have some
applications installed

That means that you do not have handheld software installed on your desktop (check in Desktop
Manager -> Help -> About Desktop Manager -> Device Software: your handheld software version
should be listed there). This software is used to install 3rd party applications on the handheld and
provides ability to control core BlackBerry features. Go to http://www.dynoplex.com/rimos.shtml to
download this software.

Open the page – Select your carrier – Follow the prompts and download Wireless Handheld
Software for your device

If you do not see your carrier in the list please contact it directly and ask for Handheld Software for
your BlackBerry.

• I’ve installed Dynoplex applications but cannot see any of them in Application
Selection Wizard under Application Loader

There are two reasons which can cause the issue.

1. You do not have Handheld software installed on your desktop (check in Desktop Manager -> Help
-> About Desktop Manager -> Device Software: your handheld software version should be listed
there). This software is used to install 3rd party applications on the handheld and provides ability to
control core BlackBerry features. Go to http://www.dynoplex.com/rimos.shtml to download this
software.

2. If your handheld software seems to be OK you can add Dynoplex applications manually by
pressing “Add” button. Dynoplex modules can be found here:
C:\Program Files\Research In Motion\BlackBerry\Loader Files

Add all .alx files one by one by pressing “Open” in the dialog window.

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3. Activation

3.1 Trial

By default Dynoplex provides 7-days trial for all applications. To sing up for free trial you should
launch eFile and select “Sing up for a free trial” option to start evaluating the product. During this
period this will be fully fictional copy. When trial period expires the application will be blocked and
you’ll have to put activation key in to unlock it.

3.2 Activation Key

Activation key is automatically provided when purchase is complete. You can find it in one of your
purchase confirmation e-mails. Though notifications from various resellers look different as a rule
they contain the following information:

• Order ID
• Customer Name and contact information
• Activation key

All activation keys look like this RS0xx-xxxxx-xxxxx. Each key contains 15 characters to be input
during the activation process.

3.3 Activating the product

All activations of Dynoplex products go through network connections and require data plan. If you
are activating the copy for the first time please use the instructions below to activate your copy. In
case you have changed devices and need to transfer the license to the new handheld please go to
section 3.3 “Changing Devices”.

Open eFile and select “Activate Commercial License” in the

registration wizard.

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Put your activation key in and when it is done click on

“Submit”.

In the new window you should fill in personal info. Click on

“Apply personal info” to complete registration.

3.4 Changing Devices

If you are going to change your handheld you should transfer your license first. To do that please go
to www.dynoplex.com, enter My Account section and log in using your User ID and password which
were included in your registration confirmation e-mail. Then click on Profile Management and
enter your new device PIN. You can find your device PIN number under Options->Status on the
handheld. When it is done your license is ready to be reactivated. Please open eFile and select
Confirm Existing Registration in the registration wizard and click on Submit. You do not need to put
any activation keys in again.

If you are not able to change your PIN number yourself please Dynoplex customer care services.

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3.5 Buy Now 2

This option allows users to purchase applications right from

the handheld. Buy now option is comes up in the registration
wizard. If you’ve already registered some applications before
and registration wizard doesn’t pop up on the launch of eFile
you can easily invoke it pressing Start-Settings-Register.

When you click on Buy Now the screen looks as it is shown

on the picture. Here you can select an application and get
brief information about it. Press “Continue” to get to the next
screen.

The following window comes up. To process the purchase all

fields should be filled. All fields are essential. To finish the
process please click on “Continue” and follow the prompts.

3.6 Troubleshooting

• Errors 535, 537 and 400

This error message means you have invalid network settings or firewall doesn’t allow you to access

Dynoplex server. Error 537 can also appear if you are out of coverage zone. The actions below can

help you resolve the issue:

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This option is not available in some releases. All purchase information goes through secure connection and processed by
Dynoplex Inc.

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1. Go to Options - Security Options - Firewall

2. Press the wheel (BlackBerry ® button) and click on Reset settings
3. Go to main screen and launch eFile
4. If Registration Wizard pops up scroll down and press Cancel. It will show standard eFile
screen with Start button in the lower left corner.
5. Click on Start –> Settings –> Network –> Hosted Server
6. Press Start –> Settings –> Advanced –> And select any of the options there (if you have
BIS, WAP, IPPP for BIBS options please try them first)
7. Start- Settings –> Register –> Select your registration method and follow the steps
advised in sections 3.2 or 3.3.

Note: All changes performed above do not affect other applications or decrease security
level on your BlackBerry.

• error 503

This error message means that invalid server is selected which your BlackBerry uses to go to
Internet or specified server does not work. Use the steps below to switch outgoing server.

1. Open eFile
2. If Registration Wizard pops up scroll down and press Cancel. It will show standard eFile
screen with Start button in the lower left corner.
3. Click on Start –> Settings –> Network –> Hosted Server
4. Try to register again: Start- Settings –> Register –> Select your registration and follow
the steps advised in sections 3.2 or 3.3.

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4. eFile

4.1 eFile Overview

eFile is an advanced free BlackBerry file manager. It provides quick access to all Dynoplex
applications and allows to browse files stored locally on BlackBerry built-in memory, SD cards
and online file storage (see section “Online file storage”). It also includes key functions for
updating, registering, adding and erasing applications. Users can easily create folders, rename
files and move them between directories. File type associations allow immediate application
launch from eFile.

4.2 Launching

When you launch eFile for the first time it

shows standard BlackBerry security message.
Please check all boxes in this window and hit
allow this connection. Otherwise you won’t
have ability to access device built-in memory
and extension SD-cards.

4.3 Navigation

eFile user interface looks as it is shown below. It has 5 main elements divided by functionality:

• Date and Time

• Toolbar with buttons to run different commands
• Start Menu for launching applications, configuring settings and other options
• Shortcuts for applications
• File management are containing tree view panel (right pane) and list view panel (left
pane) delimited by a vertical line to browse file and folders

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There are several ways to navigate in

eFile:

- Use tree and list items in the toolbar to

access left and right panes for files
and folders navigation
- Click Start button and select Focus
item and choose any of the offered
options
- You can also switch between the
elements by holding ALT button and
pressing the wheel

You can also alter the width of the tree view and list view panels. To do that, highlight one
of the panels, and then start rolling wheel clockwise or counterclockwise (or left and right
in case your BlackBerry ® has trackball) while holding down the ALT button.

Now you can also navigate using mouse cursor by clicking on the icons as you do it on
your desktop. To activate mouse you can type word “mouse” while in the screen of eFile
or go to Start -> Settings -> Interface and check this option to activate.

4.4 Start Menu

Start Menu contains the following items:

• Programs – provides list of installed

applications and allows you to launch them by
clicking on the corresponding icons

• Recent – shows the list of currently opened

files

• Settings – this submenu contains list of the

items which provide you access to various
settings and configurations of the system (see
section 4.4)

• Focus – shows list of general components of

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eFile

• Search – looks for files and folders located in the built in phone memory and
extension cards

• About – contains information about current version of eFile

• Exit – closes eFile

4.5 Settings submenu

The settings menu group can be evoked through Start -

> Settings and looks as it is show on the picture.

It contains the following items:

• Add programs – In case you decide to extend your

Dynoplex package with additional applications this
option allows you to download and install software
wirelessly. It contains the list of all Dynoplex
applications. If you wish to load a new one – just
click on add button right to the application label.
Remove button completely erases application. If
application is already installed on the handheld it
has only remove option in other case it has Add
button right to its label.

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• Interface – launches the main window visual

settings dialogue.

Mouse - turns on mouse in eFile Dynoplex applications

Show toolbar – shows/hides the toolbar

Theme – changes theme interface

• Network – enables to configure network settings

• Printers – this option allows you to manage you network and Bluetooth printers. In order
to use network printer you should have BES (BlackBerry Enterprise Server) and
eFileServer installed. Individual clients can use PDA printers (see section “Printers”).

• Register – launches registration wizard for activating the copy and check applications’
license status. Each application has its registration status as it is show on the picture
below:

• Registry Editor – launches register editing utility

4.6 Files and folders

All operations in eFile are initiated either through a

popup menu or through the toolbar buttons. To access
the menu, click the roller wheel while standing on any
folder or file. The following are basic folder and file
processing operations in eFile: creating, opening,
closing, copying, pasting cutting, renaming and
deleting. The full path to the current folder is displayed
in the program title row. eFile contains two root folders
by default: Local and Network. Local folder contains
files and folders operated by eFile FS. Network folder
provides access to online file storage. These folders are
parent to all user folders and files and cannot be
removed or renamed

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If your device runs OS 4.2 or higher you’ll also have

Internal folder to access both built-in flash memory and
micro-SD cards. Under Internal you can find Device and
SD card folders for internal and card memory
respectively.

You can create a new folder using one of the two

following methods:

• Highlight the parent folder, then evoke the menu by

pressing the wheel and choosing the “New Folder” item

• Select the “New Folder” button on the toolbar a popup

menu appears with multiple options. Choose ‘New
Folder’. Name your folder and confirm your action by
pressing ‘Create new folder’ in the dialogue that appears
to complete the operation.

Additionally, the tree view folder options menu contains the following items: ‘open’, ‘rename’,
and ‘delete’, which allow the corresponding operations. “List view” options give extra
functionality to folder operations: ‘up’ (to move up the folder hierarchy), ‘cut’, ‘paste’
(appears when ‘cut’ is already selected) and ‘copy’.

Note: You are not allowed to create any folders on a root level of eFile

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4.7 Date and Time

There is a Date and Time option in the right

bottom corner of eFile. If you highlight the
option current date will be displayed.

If Data and Time option is highlighted you

can click on you can click once to full screen
of this utility.

4.8 Registry Editor

Registry editor was designed to simplify configuring the application and fixing different
issues. Please do not make any changes yourself in device register this can cause
unpredicted issues.

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Format is an internal eFile file system command which completely erases eFile internal data
and brings the system to initial conditions. It is used to resolve critical issues when data is
corrupted or something goes wrong during installation process. You can evoke this
command by launching Registry Editor under Start-Settings in eFile and pressing the wheel
to evoke application dropdown menu.

Note: if format is performed all data stored in eFile will be removed without any
possibility to restore. Please back up all necessary data before calling this command.
You can transfer all valuable files on your desktop using eFile Desktop application (see
section 12).

4.9 Troubleshooting

• Not able to open Network folder

Please use the instructions provided in section 3.5.

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5. eFile Desktop

5.1 Overview

eFile Desktop is a PC solution which enables users to transfer files from desktop to
BlackBerry using USB cradle, share desktop folders for wireless access get device
screenshots.

eFile Desktop converts files for compatibility with BlackBerry OS as desktop and handheld
file systems are very different. Please notice that after conversion some document
formatting can be lost because of device limitations.

5.2 Installation

eFile Desktop appears automatically if you install your applications via your PC using
BlackBerry Desktop Manager, so if this is your case you can easily skip this section and go
to the next one. You can find eFile Deskop under Start-Programs-Dynoplex-eFile on the PC.

In case you used OTA installation you should download the application and install it.

You can find the installer on our website: go to www.dynoplex.com and then click on
“Downloads” to enter application downloads section or use this direct link:
http://www.dynoplex.com/downloads_v40.shtml. Find eFile and click on Download.

When you click on download it will ask you offer you two options: Run and Save. You should
click on Save option and select place where to save the installer. When it is loaded connect
your handheld to the PC and run the file. It will be unpacked and installed on the desktop.
You’ll be able to find new its icon under Start-Programs-Dynoplex-eFile.

5.3 Navigation

When eFileDesktop is launched it looks as it is shown on the picture below.

The window is divided into two panes. Left pane is your computer and right one is your
desktop. The window is separated by vertical line with right and left directed arrows. These
arrows become active when you highlight any file and used to transfer files from BlackBerry
to desktop and back.

There is dropdown menu above each pane with files and folders tree to navigate. Left pane
dropdown menu contains only two choices Wireless Server and Device Files.

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If you select device files current device file system will be displayed with files and folders.
When you select Wireless Server it comes up with the following screen:

Enter your username and password to connect to the server. This solution allows you to
view files and folders stored in your account on Dynoplex server which are also accessible
from your device.

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5.4 Transferring Files

eFile Desktop is a powerful tool which enables you to transfer files from BlackBerry® to
desktop and back. Use the instructions below to transfer your files.

1. Launch eFile Desktop. You can find its icon under Start-Programs-Dynoplex-eFile-eFile
Desktop on your PC.

2. Connect the handheld to your computer

3. If you wish to transfer a file from your computer to the handheld locate the needed file in
the l pane, highlight it and use the arrow in the center of the screen to transfer files from
left to right. The following dialog will appear:

If you wish to keep file unconverted select first option “Transfer without conversion”. In this
case you won’t be able to view or edit files with eWord or eCell applications as they do not
support native files. In case you wish to edit your documents with eWord or eCell please
check “Convert for editing” box. When it’s done just click on “Proceed” and the file will be
moved from desktop to handheld.

4. In case you wish move files from BlackBerry® to desktop move files from right to left.

5.5 Configuring BlackBerry-Desktop connection

Using eFile Desktop yiou can share your folders to be accessible from your handheld. In this
case you should have BlackBerry phone with data plan, Desktop Access service by
Dynoplex and internet connected PC.

To configure your system for this service select “Wireless” in the right dropdown menu and
login using your user ID and password. This formation is provided automatically by
Dynoplex Server after activating the copy from the device.

Then press Remote-Desktop Access Service-Start to start the communication client.

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When it is done you can access your desktop files and folders via your BlackBerry®. To do
that open eFile application and open Network/desktop folder. If you wish to have any of the
files on your BlackBerry® you can copy/paste it to you Local or Internal folder.

6. Printers

eOffice allows you to print files right from your BlackBerry®. Currently this application
supports all Bluetooth printers which support PCL (Printer Command Language). As usual
these are HP (Hewlett Packard) printers and others. This feature will work without any pre-
installed drivers.

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