Contemporary organizational life is characterized by the use of an increasing number and variety of communication technologies. Fax, voice mail, email, cellular telephony, pagers, web-based conferencing, and internet-enabled personal digitalassistants (PDAs) constitute a suite of communication tools now taken for granted as“basic” by many members of today’s professional workforce. There is no doubt if wesay “electronic means of communication has opened a lot of new doors for communication”. Communication is not just sending out a message that is only 50%of it. The Other 50% is ensuring your message has been understood (Rahila Narejo,2009).
feature of electronic communication enables people tocommunicate instantly through software built for instant messaging. Instantmessaging (IM) is one of the newest and fastest-growing communication technologiesin the workplace today, yet little is known about its real implications for work productivity.Bonnie A. Nardi, Steve Whittaker, and Erin Bradner(2000) wrote “Instant Messaging(IM) is being widely adopted by teenagers. In a study of 16 teenage IM users, weexplore IM as an emerging feature of teen life, focusing our questions on its supportof interpersonal communication and its role and salience in everyday life. Wequalitatively describe the teens' IM use interpersonally, as well as its place in thedomestic ecology. We also identify technology adoption conditions and discuss behaviors around privacy management. In this initial investigation, we founddifferences in the nature of use between high school and college teens, differenceswe propose are accounted for by teens' degree of autonomy as a function of domesticand scholastic obligations, the development of independent work practices, Internetconnectivity access, and even transportation access. Moreover, while teen IM use isin part characterized as an optimizing choice between multiple communicationsmedia, practice is also tied to concerns around peer pressure, peer group membershipand creating additional opportunities to socialize.”Organizations use Instant Messaging clients for internal discussions and as aknowledge share base, use of instant messaging is also a powerful feature for organizations to communicate within the organization and outside the organizationwith clients, Google Talk, MSN live messenger, Yahoo IM, mIRC, Lotus Sametime,Skype, BlackBerry Messenger, Bitware, Borg Chat, Meebo are to name a few. Instantmessaging has created its place among the Electronic communication tools with powerful traits bearing Quality, Economical, and spontaneous. More over instantmessaging is now being bundled with the voice features. Skype, ICQ and paltalk are