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Implementation of Customer Relationship Management In

Implementation of Customer Relationship Management In

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Published by nikhila131
Customer Relationship management in TCS
Customer Relationship management in TCS

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Published by: nikhila131 on Jan 17, 2010
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08/15/2013

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TCS Internal Use Only
Implementation of Implementation of Customer Relationship ManagementCustomer Relationship Managementinin
 
TCS Internal Use Only
Customer – n.1. A person who buys on products or services from ashop on business.2. A person or thing of a specific kind that one hasto deal with.Relationship-n.1.The way two or more people are connected or in astate of beingconnected.-The way in which two or more groups of people regard & behave towards oneanother.2. An emotional association between two people.Management-n.1. The process of managing2. The people managing an organisation.
 
TCS Internal Use Only
 Tata Consultancy Services Limited is an IT services, businesssolutions, and outsourcing organization that delivers real results toglobal businesses, ensuring a level of certainty no other firm canmatch.TCS offers a consulting-led, integrated portfolio of IT and IT-enabledservices delivered through its unique Global TM Network DeliveryModel , recognized as the benchmark of excellence in softwaredevelopment. TCS understands that the role of CRM has evolved from merecustomer data management to building and managing long termrelationships.work with you to devise and implement CRM strategies and solutionsthat become the backbone of your customer acquisition and retentionstrategies.

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