Welcome to Scribd. Sign in or start your free trial to enjoy unlimited e-books, audiobooks & documents.Find out more
Standard view
Full view
of .
Look up keyword
Like this
0 of .
Results for:
No results containing your search query
P. 1
Implementation of Customer Relationship Management In

Implementation of Customer Relationship Management In

Ratings: (0)|Views: 483|Likes:
Published by nikhila131
Customer Relationship management in TCS
Customer Relationship management in TCS

More info:

Published by: nikhila131 on Jan 17, 2010
Copyright:Attribution Non-commercial


Read on Scribd mobile: iPhone, iPad and Android.
download as PPT, PDF, TXT or read online from Scribd
See more
See less





TCS Internal Use Only
Implementation of Implementation of Customer Relationship ManagementCustomer Relationship Managementinin
TCS Internal Use Only
Customer – n.1. A person who buys on products or services from ashop on business.2. A person or thing of a specific kind that one hasto deal with.Relationship-n.1.The way two or more people are connected or in astate of beingconnected.-The way in which two or more groups of people regard & behave towards oneanother.2. An emotional association between two people.Management-n.1. The process of managing2. The people managing an organisation.
TCS Internal Use Only
 Tata Consultancy Services Limited is an IT services, businesssolutions, and outsourcing organization that delivers real results toglobal businesses, ensuring a level of certainty no other firm canmatch.TCS offers a consulting-led, integrated portfolio of IT and IT-enabledservices delivered through its unique Global TM Network DeliveryModel , recognized as the benchmark of excellence in softwaredevelopment. TCS understands that the role of CRM has evolved from merecustomer data management to building and managing long termrelationships.work with you to devise and implement CRM strategies and solutionsthat become the backbone of your customer acquisition and retentionstrategies.

Activity (19)

You've already reviewed this. Edit your review.
1 hundred reads
1 thousand reads
Kartik Arya liked this
Amit Saxena liked this
Naveen Giliyar liked this
Vignesh Vicky liked this
harpal05 liked this
subirroy07 liked this
deepika liked this

You're Reading a Free Preview

/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->