Management Information System
Telecommunication sector around the world is going through a process of rapid change due to convergence of advance Information Technology (IT),mobile telephony, Internet, e-commerce and value added services. PTCL isthe prime telecom service provider in Pakistan. We choose this companybecause it is one of the pioneer company and largest company in telecomsector in Pakistan as it is the largest company that’s why we wanted to knowwhich information system they are using to successfully control operationson such a massive scale. Our sole purpose is to analyze their Informationsystems. After our detailed analysis via different source and from visits of PTCL Company we have come to know that PTCL is using four types of information systems, which are
Computerized Fault Management System
B&CC (Business and Customer Care System)
Partial Office Automation System
Human Resource Management Information SystemEvery system has its own advantage of using but B&CC controlled the majornetworkof PTCL. Although PTCL is using these kinds of systems but most of employees of PTCL does not know about the
. So there is need to realize the importance of managementinformation system in employees.
There are the things that are known and things that are unknown, and in between,there are doors