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Management Information System of PTCL by MBA (USMAN RAZA)

Management Information System of PTCL by MBA (USMAN RAZA)

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Published by mani danger
Contains the complete report on management information system
Contains the complete report on management information system

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Published by: mani danger on Jan 17, 2010
Copyright:Attribution Non-commercial

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06/19/2013

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Management Information System
2010
Abstract
 Telecommunication sector around the world is going through a process of rapid change due to convergence of advance Information Technology (IT),mobile telephony, Internet, e-commerce and value added services. PTCL isthe prime telecom service provider in Pakistan. We choose this companybecause it is one of the pioneer company and largest company in telecomsector in Pakistan as it is the largest company that’s why we wanted to knowwhich information system they are using to successfully control operationson such a massive scale. Our sole purpose is to analyze their Informationsystems. After our detailed analysis via different source and from visits of PTCL Company we have come to know that PTCL is using four types of information systems, which are
Computerized Fault Management System
B&CC (Business and Customer Care System)
Partial Office Automation System
Human Resource Management Information SystemEvery system has its own advantage of using but B&CC controlled the majornetworkof PTCL. Although PTCL is using these kinds of systems but most of employees of PTCL does not know about the
Management InformationSystem
. So there is need to realize the importance of managementinformation system in employees.
1
 There are the things that are known and things that are unknown, and in between,there are doors
 
Management Information System
2010
Table of Contents
1Introduction of Company3-42Purpose of Project53Information System6-134Conclusion135Recommendation14
2
 There are the things that are known and things that are unknown, and in between,there are doors
 
Management Information System
2010
6Part Two15-187References19
Introduction
Background
1947-1962 is the era of development of Posts and Telegraph department andin this era PTCL becomes the major player of telecommunication sector inPakistan, which is run by the Government, and in 1991 Governmentannounced to privatize the PTCL. In 1995 PTCL recognized as the backboneof Telecom industry in the Pakistan.With the advancement of technology PTCL launched its mobile data servicesby name of UFONE. In the middle of 2005 company decided to sell its 26%share to the private agency. By this privatization certain changes involved inPTCL, which are as, follow
VSS (Voluntary Separation Schemes for its Employees)
Use of different operational and customer care softwares like ERP, SAP,B&CC
3
 There are the things that are known and things that are unknown, and in between,there are doors

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