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Virtual Reference - LIS 7140

Virtual Reference - LIS 7140

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Published by Michael Sensiba
Presentation to LIS Students on Virtual Reference Issues and Implementation at WSU. 4/14/08
Presentation to LIS Students on Virtual Reference Issues and Implementation at WSU. 4/14/08

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Published by: Michael Sensiba on Apr 15, 2008
Copyright:Attribution Non-commercial

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09/27/2012

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Virtual ReferenceVirtual Reference
LIS 7140Michael SensibaWayne State University Library System
 
 Traditional Reference Traditional Reference
Patron seeks information
Short(?) answers
Resource recommendation
Usage instruction
Librarian interacts with Patron
Result: answer or suggestions onfinding further information
 
VR: What’s in it forVR: What’s in it forpatrons?patrons?
From anywhere
Onsite or offsite
 Just in time help
Minimal workflow disruption
 Time shifting

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