Businesses face difficult challenges related to increasing competition, accelerating change, andincreasing complexity. These are sometimes referred to as “wicked problems.” Successfulorganizations develop new capabilities to deal with these kinds of problems. Three methods are particularly helpful in doing so: facilitation of the work process, collaboration involving many people, and design of the work place to support effective work. Outcomes of these methodsinclude high productivity, faster time -to-solutions, and better quality results. Numerousexamples are provided from the experience of the authors.
Increasing competition; accelerating change; increasing complexity; wicked problems; creativity, problem solving, innovation; facilitation; collaboration; work place design; research anddevelopment (R&D); tacit and explicit knowledge; social design.