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High Performance Organizations in a Wicked Problem World

High Performance Organizations in a Wicked Problem World

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Published by Michael Kaufman
by Langdon Morris with Bryan Coffman, Michael Kaufman, and James Smethurst from InnovationLabs.

Businesses face difficult challenges related to increasing competition, accelerating change, and increasing complexity. These are sometimes referred to as “wicked problems.” Successful organizations develop new capabilities to deal with these kinds of problems. Three methods are particularly helpful in doing so: facilitation of the work process, collaboration involving many people, and design of the work place to support effective work. Outcomes of these methods include high productivity, faster time -to-solutions, and better quality results. Numerous examples are provided from the experience of the authors.
by Langdon Morris with Bryan Coffman, Michael Kaufman, and James Smethurst from InnovationLabs.

Businesses face difficult challenges related to increasing competition, accelerating change, and increasing complexity. These are sometimes referred to as “wicked problems.” Successful organizations develop new capabilities to deal with these kinds of problems. Three methods are particularly helpful in doing so: facilitation of the work process, collaboration involving many people, and design of the work place to support effective work. Outcomes of these methods include high productivity, faster time -to-solutions, and better quality results. Numerous examples are provided from the experience of the authors.

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Published by: Michael Kaufman on Jan 19, 2010
Copyright:Attribution Non-commercial

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07/29/2010

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High PerformanceOrganizations
in a
Wicked Problem World
By Langdon Morris
With Bryan Coffman, Michael Kaufman, and James Smethurst
 The authors are partners of InnovationLabs LLC (www.innovationlabs.com).Langdon Morris is Senior Practice Scholar, Ackoff Center for the Advancement of Systems Approaches, University of Pennsylvaniaand Member of the Scientific Committee, Business Digest, Paris
Presented at ICSTM 2004
 The International Conference on Systems Thinking in Management
 
Table of Contents
............................................................................ Abstract 
3......................................................................... Keywords
3............................................................................Context 
4
................................. Five Key Characteristics of Wicked Problems
4
8
HighPerformanceOrganiza1onsinaWickedProblemWorld
•Page2©2004Innova/onLabsLLC
 
 Abstract
Businesses face difficult challenges related to increasing competition, accelerating change, andincreasing complexity. These are sometimes referred to as “wicked problems.” Successfulorganizations develop new capabilities to deal with these kinds of problems. Three methods are particularly helpful in doing so: facilitation of the work process, collaboration involving many people, and design of the work place to support effective work. Outcomes of these methodsinclude high productivity, faster time -to-solutions, and better quality results. Numerousexamples are provided from the experience of the authors.
Keywords
Increasing competition; accelerating change; increasing complexity; wicked problems; creativity, problem solving, innovation; facilitation; collaboration; work place design; research anddevelopment (R&D); tacit and explicit knowledge; social design.
HighPerformanceOrganiza1onsinaWickedProblemWorld
•Page3©2004Innova/onLabsLLC

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