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Research Thesis (Final)

Research Thesis (Final)

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Published by: live2struggle on Jan 20, 2010
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 Master’s Thesis: MSc. Logistics
 Author: Altaf Hussain
Declaration of Originality
This project is all my own work and has not been copied in part or in whole from anyother source except where duly acknowledged. As such, all use of previouslypublished work (from books, journals, magazines, internet etc.) has beenacknowledged within the main report to an item in the References or Bibliographylists.I also agree that an electronic copy of this project may be stored and used for thepurposes of plagiarism prevention and detection.
Copyright Acknowledgement
I acknowledge that the copyright of this project report, and any product developed aspart of the project, belong to Coventry University.Signed: Date:Office Stamp
1Coventry University
 Master’s Thesis: MSc. Logistics
 Author: Altaf Hussain
All glories to Almighty Allah (God) who has created us with the ability to think andcuriosity to explore into different dimensions. I would like to thank my parents and mysister for their constant, never ending and beloved support.I would like to thank Mr. Alan Richards for being my supervisor. Without his kind,flexible and cooperative guidance, I would never be able to produce such a highlyprofessional piece of work.I would also like to thank to the Computing and Engineering department of CoventryUniversity which has provided me ample knowledge and expertise to explore into theresearch and generated the set of skills required to produce this research. Withspecial thanks to Dr. Zulf Khan for his constant support throughout the MSc.Programme.I also owe many thanks to Alan Woodford (Warehouse Manager) of WYKO-ERIKSfor providing me the opportunity to work on their premises and gaining in-depthknowledge of their complete logistics’ processes and spending their precious timewhile completing the questionnaires or have extended any type of help in thecompletion of this report. 
2Coventry University
 Master’s Thesis: MSc. Logistics
 Author: Altaf Hussain
Producing perfect and defect free services have long been desired and it is stillconsidered as an important strategic objective for the companies to build marketshare in a global competitive economic environment. Continuous improvement of company operations and processes and value added service is an absoluterequirement.Value adding capability of an organization must be synchronized with both theinternal and the external value chain. Poor adding value capability equates to wasteand this usually exist in all parts of the organization through poor time utilization,poor use of capital, stock and human resources.Successful re-engineering demands a total closer linkage throughout the value chainwhich comprises of customer order processing, IT infrastructure, and supply chain.The main problem of the linkage is the poor coordination between the differentfunctions of the supply chain and logistics. If the product groups within theorganization can be identified from raw material input to final delivery to customer and the existing value adding capability can be determined. These elements canthen be analysed and by process tracking and improved by using structuredmethods. This leads to a systematic improvement of value adding capability byremoval of all non value adding elements and will bring improvements in customer service levels, cost reduction and profitability.
3Coventry University

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