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Business Communication

Business Communication

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Published by MangeshTB

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Published by: MangeshTB on Jan 20, 2010
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Business Communication 
Barhate MangeshRoll No- PG/509/MBA (I)/2009J
Page 1
 
BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
 
Name of Student Mr. Barhate Mangesh TukaramRoll No PG/509/MBA(I)/2009J
 
Institute Silver Bright Institute of Management (SBIM), PuneSubject Business CommunicationDate 10 Jan 2010
 
Business Communication 
Barhate MangeshRoll No- PG/509/MBA (I)/2009J
Page 2
 
INDEX
 
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Preamble
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The Communication Process
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Types of Communication
 
o
 
Verbal Communication
 
o
 
Written Communication
o
 
Non-Verbal Communication
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Internal and External Communication
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Communication Skills
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Barriers to Communication
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Effective Communication
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Active Listening
 
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Effective Meetings
 
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Effective Conference
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Techniques For Great Presentations
 
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Communicating for Managerial Effectiveness
 
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New communication trends
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Case Study: The Logistic Company
 
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Case Study – The Wet Floor
 
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Wrapping Up
 
Business Communication 
Barhate MangeshRoll No- PG/509/MBA (I)/2009J
Page 3
 
Preamble
“Business Communication is the type of communication used in order to:promote an organization, service, and product; and to impart informationtowards employees. It is very vital in every business to have a medium in order tocommunicate with employees, clients, service providers and others. It is not asimple call from the telephone as if you are talking to your friend or writing aletter to your loved one. There is a standard rule to follow in order to beprofessional enough to deal with calls and writing letters.What makes business communication distinct from other types of communicationis its formality. It makes it stand out from the rest since there is this sense of professionalism, formality and etiquette that should be followed in order toconvey the right message or information that needs to be conveyed to the otherperson on the line”

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