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Configuration Management Process Training

Configuration Management Process Training

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Published by coiness

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Published by: coiness on Jan 25, 2010
Copyright:Attribution Non-commercial


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Process Training
Mission Statement and Process Scope
Mission Statement
Provide a logical model of the infrastructure or a service byidentifying, controlling, maintaining and verifying the versionsofConfiguration Items (CIs) in existence.
Provide critical information about how those CIsare related, andin what manner they facilitate or impact the delivery of ITServices.
The scope of this process includes hardware, software,documentation, and Configuration Items that support the identitymanagement services.
Account for all IT assets and configurations within theorganization and ITS services
Provide accurate information on configurations and theirdocumentation to support all other Service Managementprocesses
Provide a sound basis for Incident Management, ProblemManagement, Change Management and Release Management
Verify the configuration records against the infrastructure andcorrect any exceptions

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