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Question Bank of Business Communications_1Mark

Question Bank of Business Communications_1Mark

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Published by lakkuMS

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Published by: lakkuMS on Jan 25, 2010
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Business CommunicationsUnit1 - 1 Mark Quiz Questions
1.Communication becomes a two-way process when there isa. Messageb. Channelc. Feedback d. Receiver2. The following is true of face-to-face communicationa. Ability to solve problemsb. No immediate feedback c. No possibility of non-verbal communicationd. Impersonal nature3Aconstructive review of performance includes all the following, excepta. Pointing out areas for improvementb. Positive feedback c. Counseling the employeed. Criticizing the employee4signal that triggers the response of the sender is known asa. Contextb. Messagec. Feedback d. Channel
5A smile is an example of _________feedback a. Oralb. Noc. Writtend. Non-verbal6. A tendency to judge the views of others isa. Channel barrierb. Non-verbal barrierc. Individual barrierd. Organizational barrier7. All the following are characteristics of communication, excepta. Dynamicb. Unavoidablec. processd. One way exchange of information8. An example of an organizational barrier to communication isa. No coordination between departmentsb. Negative body languagec. Use of a foreign languaged. Wrong choice of channel9.An example of individual action to overcome barriers to communication isa. Active listeningb. Departmental coordinationc. Using multiple communication channelsd. Reducing the number of levels in an organization
 10.An example of organizational action that could be taken to overcome barriers tocommunication isa. Carefully worded messagesb. Climate of opennessc. Passive listeningd. Selection of right channels11.Anderson defines communication as follows Communication is the ____________ bywhich we understand others and endeavor to be understood by thema. Processb. Actc. Exchanged. Communion12.Another name for an environmental barrier to communication isa. Physiological noiseb. Psychological noisec. Physical contextd. Physical noise13. Another name for receiver isa. Senderb. Encoderc. Decoderd. Transmitter

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