Professional Documents
Culture Documents
BOOK REVIEW
The HR Value Proposition by Dave Ulrich and Wayne Brockbank. The essential message of this
book is very simple: Human Resources (HR) must deliver value. HR practices must create value in the
eyes of investors, customers, line managers, and employees. HR departments must be organized –
implement strategies that create value by delivering business results in efficient and effective ways. The
HR Value Proposition offers an integrated approach to what HR professionals and departments can and
should do to create sustained value. The target audience for this book is HR professionals everywhere in
the world.
Since value is defined by the receiver, not the giver, any value proposition begins with a focus on
receivers, not givers. It requires that HR professionals focus less on what they do and more on what they
deliver. Often, HR professionals go straight to their desired results, without paying enough attention to the
perspectives of others. When HR professionals begin with the receiver in mind, they can more quickly
emerge as full strategic contributors; add greater value for stakeholders; enhance business productivity;
achieve measurable and valuable results; create sustainable competitive advantage. The HR value
proposition grounds HR and has five elements that form an integrated HR blueprint: external realities,
HR actions inside a firm must reflect and influence such business realities outside that firm.
Knowing external business realities makes it possible to put HR practices in context, tie them to
competitive challenges, and relate them to concerns facing line managers. The realities that influence
business today may be grouped in three categories: technology, economic and regulatory issues, and
workforce development. Technology drives almost every aspect of the changing business environment.
The major trends in technology fall into four dimensions: speed, efficiency, connectivity, and
knowledge base about the current technological possibilities and a general vision about the future role
that technology might play in their firms. HR professionals need to be aware of the basic trends relative to
economic and regulatory issues and know where to find them. For example, such important factor as
workforce productivity shows that in recent years productivity per worker has increased at twice rate.
Also, HR professionals need to bear in mind that since the mid- to late 1980s, trillions of dollars of
economic activity has been deregulated and this trend toward deregulation is expected to continue.
Workforce demographics that influence the pool of labor available to conceive, develop, produce,
distribute, and sell products and services are changing in turbulent ways. Five categories of
demographics trends that are most relevant for business decisions: declining workforce growth,
increasing age of the workforce, changing gender balance, increasing ethnic diversity, and deteriorating
family economic health. Demographics directly influence the demand for types and volumes of products
and services. With this knowledge of , HR professionals may then add value to strategic discussions
about any of three major trends; understand how each of trends influence their firms directly and
indirectly; align their HR strategies and practices to HR’s key constituents in a timely and accurate
manner.
HR is successful if and when its stakeholders perceive that it produces value. Delivering what
matters most to stakeholders focuses on the outcomes of HR rather than on the activities of HR. The
authors distinguish external (investors and customers) and internal (line managers and employees)
stakeholders and present specific ways HR professionals can deliver value to them. To be more efficient
HR professionals should blur boundaries by integrating what happens in the organization with what
customers and investors experience outside it. HR professionals should be linked to organization
capabilities that build intangibles important to investors and also supported a customer value. For internal
stakeholders the book provides approaches how HR professionals can identify and create organizational
capabilities required for line managers to implement strategy; and also how HR can add value for
employees by encouraging individual knowledge, skills, and abilities that promote productivity and help
ensure long-term employability. To assess the alignment between HR activities and the requirements of
stakeholders, the authors provide an organizational audit. HR professionals must be fully literate in
knowing how HR can add value for investors, customers, managers, and employees. With an
understanding of these issues, HR professionals can become active players and partners with business
leaders, and they can begin to develop human abilities and organizational capabilities that enable a
HR practices must be defined and must evolve to deliver what stakeholders expect. Four domains
of HR practices that follow the flows or processes central to organization success are offered: flow of
people, flow of performance management, flow of information, and flow of work. Flow of people and flow
of performance management are more related to traditional HR practices such as staffing, training,
development, appraisal, rewards, and feedback. The book presents how these practices can be designed
and delivered to add value for each of the key HR stakeholders; and how HR professionals can adapt
best practices to their individual situations. But HR professionals need to devote their attention to two
additional areas as well: the flow of information and the flow of work. These emerging HR activity areas
have great impact on the human side of the business and value to stakeholders. These practices areas
include the management of internal and external communication and design. The authors discuss action
planning, offering templates to help HR professionals implement the choices for new practices and track
The HR function must create strategies and organize resources so that individual efforts of HR
professionals combine to create value. In this part of the book authors identifies specific steps and actions
for designing HR strategy so as to link and integrate the various stakeholder requirements, business
strategies, organization capabilities, and HR practices. As an example, book shows how Motorola’s HR
professionals created a more powerful strategy using these steps and achieved success in implementing
this approach. Based on the scale and scope of their products and services, firms set themselves up as
single business, related and unrelated diversifications, or holding companies. To fit into these structures,
embedded HR. Then the book offers alignment of different business organizations and HR organizations
and reviews tips for creating each of the three HR organizations, with greater focus on shared service.
Shared services divide into two parts: transaction work and transformation work. Transactional work of
HR can be organized through service centers, technology, and outsourcing, while transformational work
can be organized through centers of expertise, dedicated HR, and corporate HR. The authors also
provide the reader with accurate responsibilities of HR professionals and line managers in the context of
HR professionals deliver value through the roles they play and the competencies they
demonstrate. They need to master new roles to add value and competitive advantage. There are different
roles that HR professionals can play but the book allocates five most important: employee advocate
(employer-employee relationship is reciprocal), human capital developer (build the future workforce),
functional experts (designing and delivering HR practices), strategic partners (help line managers reach
their goals). No one plays all five roles to the same degree. Depending on where to work in company,
different roles have primary and secondary importance. It is not enough just to play particular roles, HR
has its own set of competencies that professionals need if they are to maximize the value they add for
key stakeholders. The authors provide the results of global survey, which allocates five main
technology. Also, this survey shows how HR effectiveness of these competencies influences on business
performance. Thanks to this survey now it can be defined what competencies matters most to HR
professionals.
In concluding part of the book authors review how training and experience can sustain or build
better HR professionals. It suggests principles of adult learning and applies those principles to HR
professional development. It also outlines specific ways to build both training and development
experience for HR professionals. When HR professionals engage in learning, either formal training or
expectations on HR increase, the ability to learn becomes critical. HR professionals constantly need to
In the last chapter, authors conclude by integrating the themes of this book into the HR function
as a whole (practices, department, and people). It offers a four-phase process – theory, assessment,
investment, and follow-up – that will enable to transform HR function by adding greater value. Theory
gives a blueprint for overall HR system in organization and criteria for effectiveness. Assessment enables
to determine how HR professionals performing against effectiveness criteria. Investment suggests what
can be done to improve HR function. Follow-up ensures that things get done. After all, last chapter offers
HR leaders a comprehensive organizational audit that will enable them to define, assess, and improve
their HR organization.
In my opinion, this book provides clear and accurate advices that can help HR professionals to
redevelop or transform an HR department into a forward-thinking, strategic part of the company. The
book no doubt gives important insights into the changing roles of HR in the 21st century, and
differentiates them from those performed by HR managers a decade ago. It should be read not just by HR
managers but by all line managers, who are key HR managers in today's context, so that they can help in
organizational capacity-building and performance excellence. The book has outlined a strategic HR
agenda in a comprehensive way. The roadmap outlined is clear and helpful for different types of readers.
This book outlines which practices and competencies make a difference to the business, and which don’t.
It is a great contribution to HR and leaders everywhere who are looking to increase the capability of their
organization.
In comparison with “Human Resource Management (HRM) in the Knowledge Economy”, I can
say that this book was easier to read, because it provides more examples and gives accurate steps to
achieve certain result. “The HR Value Proposition” covers more information than “HRM in the Knowledge
Economy”, it describes not only future aspects of HR, but also provides useful advices how to redevelop
or transform its current structure. Also, the links between chapters are very strong so it is easy to follow