, commonly referred to as "
" or "
", may be defined as the utilization of information andcommunication technologies (ICT) in support of all the activities of business.•
constitutes the exchange of products and services between businesses, groups and individuals and can be seen as one of the essential activities of any business. Electronic commerce focuses onthe use of ICT to enable the external activities and relationships of the business with individuals, groups and other businesses .•Basically,
electronic commerce (EC)
is the process of buying,transferring, or exchanging products, services, and/or information viacomputer networks, including the internet. EC can also be benefitedfrom many perspective including business process, service, learning,collaborative, community. EC is often confused with e-business.•The term "
" therefore refers to the integration, within thecompany, of tools based on information and communicationtechnologies (generally referred to as
) to improvetheir functioning in order to create value for the enterprise, its clients,and its partners.