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Participate in Workplace Communications

Participate in Workplace Communications

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Published by: bubbles08 on Jan 28, 2010
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Participate in WorkplaceCommunications
RTC 2801A
CERTIFICATE II IN WOOL HANDLINGCERTIFICATE II IN SHEARING
 
Copyright
©MINISTERFOREMPLOYMENT,TRAININGANDFURTHEREDUCATION,GovernmentofSouthAustralia2006Allrightsreserved.Nopartofthispublicationmaybereproducedortransmitted,inanyformorbyanymeans,electrical,mechanical,photocopying,recordingorotherwise,orstoredinanyretrievalsystemofanynatureotherthanpursuanttothetermsoftheCopyrightAct1968(Cwth)orwiththewrittenpermissionoftheMinisterforEmployment,TrainingandFurtherEducation,GovernmentofSouthAustralia.Purchase&LicenceFurtherinquiriesto:DFEESTTrainingResourceCentreDepartmentofFurtherEducation,Employment,ScienceandTechnology(DFEEST)EducationServicesandPrograms120CurrieStreet(GPOBox1872)ADELAIDESA5001AustraliaTelephone:+61882078368Fax:+61882078689Email:trc@saugov.sa.gov.auLicencestodistribute,oruse(inwholeorinpart)contentsofthepublicationmaybeavailable.Contribution&AuthorshipThisdocumentwasdevelopedbyShearingWoolhandling&WoolclassingUnit,RoseworthyCampusatTAFESAincollaborationwithESPProductionHouse.ShearingWoolhandling&WoolclassingUnit,RoseworthyCampusProjectManager:BobReidESPProductionHouseProjectManager:BevPuckridgeDesktopPublisher:MelissaStapletonIllustrators:CarolRoennfeldtCoverDesign:CarolRoennfeldtPrintManagement:HeatherWilkinsonTAFESAacknowledgesthevaluablecontributionthattheprojectteammadetothedevelopmentofthispublication,andthecontributionofotherswhoprovidedinputandrevieweddrafts.GuideThispublicationhasbeendevelopedinlinewiththeNationalTrainingPackage/curriculumforusewithinthelearningprogramsofTAFESAandisbasedonaphilosophyofexiblydelivered,competencybasededucationandtraining.AcknowledgementsProducedbyTAFESAShearing,WoolhandlingandWoolclassingUnitFirstpublishedDecember2004RevisedJanuary2006Cataloguing-in-PublicationEntry636.3145Participateinworkplacecommunications,RTC2801A:P273CerticateIIinWoolHandling,CerticateIIinShearingdevelopedbytheShearing,Woolhandling&WoolclassingUnit,RoseworthyCampus,TAFESAincollaborationwithESPProductionHouse,Adelaide,S.Aust.:TAFESA,2005.Rev.ed.44p.:ill.;30cm.ISBN9781865069401ISBN186506940X1.WoolindustryStudyandteachingSouthAustralia.2.Sheep-shearingStudyandteachingSouthAustralia.3.CommunicationStudyandteachingSouthAustrsliaI.TAFESA.Shearing,WoolhandlingandWoolclassingUnit.II.SouthAustralia.ESPProductionHouse04.138.6039-E4
 
PARTICIPATE IN WORKPLACE COMMUNICATIONS – RTC 2801A
Contents
Competency standard 1About this learning guide 1What you will learn 1What is communication? 5Barriers to effective communication 6
Perception 6Self-esteem 7Values 7Attitudes7Environment 7
A model of communication 8Body language 9
Facial expression 9Posture 10Gestures 10
Need for communication 10
Handling confict 1
1Verbal communication 12
Self-testing questions and activities: communication 15
Written communication 17Workplace signage 17Workplace forms 17
Shearing shed data 17
Tally book 18Woolbook 18
Forms relating to employment 18
Obtaining and providing information 19
Self-testing questions and activities 21Self-testing questions and activities: recording workplace data 25

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