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3 1 Irwin/McGraw Hill

3 1 Irwin/McGraw Hill

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Published by: kemime on Jan 29, 2010
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01/29/2010

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Irwin/McGraw-Hill
© The McGraw-Hill Companies,
 
C h a p e
P
ROCESSES IN
M
ANUFACTURING AND
S
ERVICES
Chapter Outline
 The Origins of NewProductsNew Product Design inManufacturingNew Product Design inServicesProcess Selection inManufacturingProcess Selection inServices The Role of Technology
Irwin/McGraw-Hill
© The McGraw-Hill Companies,
3-1
 
Irwin/McGraw-Hill
© The McGraw-Hill Companies,
 
C h a p e
P
ROCESSES IN
M
ANUFACTURING AND
S
ERVICES
Irwin/McGraw-Hill
© The McGraw-Hill Companies,
3-2
Chapter Objectives
Show that processes need toaddress notonly technical aspects but alsocustomer-related issues.Introduce the product designprocess andthe concept of a product’s lifecycle.Identify the various types of processes andtheir relation to a product’s lifecycle.Present a framework for
 
Irwin/McGraw-Hill
© The McGraw-Hill Companies,
E
XHIBIT 3.1
 
Examples of Processes within anOrganization
Process Description Inputs Outputs
Market research Surveys, interviews, Customer preferences,focus groups suggestionsPayroll Time sheets, Paychectime cardsCustomer service Complaints, Resolution of issuesinquiriesHiring new employees Advertisements, New employeesinterviews, tests
3-3

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