4+ things you need to knowabout Interlibrary Loan
Getting Content When It’s Not Online:Document Delivery & Interlibrary Loan
1. Interlibrary Loan (ILL) borrows and lends resources through various resource sharing systemsworld-wide including ArticleReach and ILLiad.2. In 2008-2009, WSU Library users requested 51,429 articles with 93% delivered.3. Easy-to-use tools help library users get articles electronically on the Library Web site:4. How fast a request is filled varies dramatically and depends on some of the following factors:
: try ArticleReach first (25 hours turnaround), ILLiad second (10 days).
: citation information should come from a database, but if a request must bemanually entered, include title, journal title, ISSN, year, volume and page numbers, at the veryleast.
How many libraries own the material
: more is better. As the number of libraries owning your resource increases, so do the chances of getting a copy or loan.
Original journal, book or other resource
: Is it old, brittle or falling apart? Is it in print or digital or 16mm film? Is it rare? Your access to the content you want is inversely related to the lendinglibrary’s cost of providing access and risk of damaging the content.
Responsible for resource delivery and communication derived from mediated and patron initiated requestsystems.
: Borrows and lends resources through various resource sharing networks world-wide.Creates and distributes licensed content through various document delivery platforms.
Course Content Management
: Assists faculty document postings to various course content managementsystems such as Blackboard and Millennium.
: Houses, protects and provides access to library collections permanently stored inoff-site areas.
• Operate with the highest degree of efficiency possible under legal and best practice standards,
utilizing technology to create and promote the fastest methods of service delivery with the bestquality possible through automation.
• Actively seek to improve, or discover new and innovative ways of providing services to improve
service performance measures.
• Seek new and consistently utilize existing partnerships with internal and external customers toimprove auxiliary systems that impact services (e.g. OCLC LHR Holdings, E-Resource
• Ensure policies and procedures are as transparent as possible, and seek to communicate
necessary information for the sake of service completion in consistent, instructive and neutralmethods to all contacts and customers.