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ITIL Overview

ITIL Overview

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Published by Munir A. Sakhani

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Categories:Types, Brochures
Published by: Munir A. Sakhani on Feb 11, 2010
Copyright:Attribution Non-commercial

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12/11/2012

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A Combat Support Agency
Defense Information Systems Agency
Information TechnologyInformation TechnologyInfrastructure Library (ITIL)Infrastructure Library (ITIL)OverviewOverview
A Combat Support Agency
Defense Information Systems Agency
Drew JaehnigApril 2009
 
A Combat Support Agency
AgendaAgenda
History of Directive
Strategy
Goals
ITIL –Focus areas
Case Study –ITIL framework as Applied toProvisioning
Way ahead
 – 
Challenges
 – 
Successes
2
 
A Combat Support Agency
3
In 2007, a tiger team was established with the goal ofanalyzing the provisioning process in an effort toprovide better service to our mission partners. Theyarrived at the following recommendations:
Establish an Information Technology ServiceManagement(ITSM) office (ITSMO) to oversee theprocess restructuring at DISA.
Establish an Enterprise ITSM GovernanceBoard (EIGB) to provide policy andstrategy for restructuring processes.
Establish a common framework forproviding service, based on industrybest practices.
HistoryHistory

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