This project entitled
“Call Center Management System”
is developed to maintainthe call details that are made by the customer for the case of servicing or marketing of the particular s/w or h/w products. So this project done to reduce the manual work in the case of maintaining the details manually. It is also used to maintain the engineers customer details.The reports are generated for the particular call checking whether the status of the call isclosed or pending.
The project module includes the old or new customer details, the engineer details, andthe reason for the call, whether the call is for Servicing (or) Marketing purpose. If it isservicing, the problem description for the call whether it is hard disk or printer problem andthe details of the engineer allocated for the particular call, and also check whether the statusof the particular call is closed or pending.The project entitled “Call Center Management System” includes the followingmodules.
Call Allocation Details
Engineer DetailsIn Call Detail we are maintaining details of the call received from the customer whichincludes customer name, call type, Call no, call date, custname, priority of the call, person to be attended. After validating the call it is stored in the corresponding department. InCustomer details, the details of the customer namely customer name, customer address, phone number, company name are maintained. In Engineer details, the details the engineer who is attending the call including engineer name, id, designation, department aremaintained.