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Maya85 Members UserGuide

Maya85 Members UserGuide

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Published by: samyvinoth@gmail on Feb 13, 2010
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02/13/2010

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8.5
Platinum Membership User Guide
 
www.autodesk.com/maya-support
Membership Guide
The Autodesk
 ® 
Maya
 ® 
Platinum MembershipGuide has been designed to familiarize you withthe benefits of Maya Platinum Membership and tohelp you take full advantage of those benefits.Keep this guide handy so that you can refer to itas needed.
Contents
Maximizing the Value of Your Investment......................................................................2
 
Autodesk Maya Platinum Membership Benefits and Privileges...................................3
 
Software Upgrades and Updates..................................................................................3
 
Extensive Telephone and Email Hotline Support..........................................................4
 
Autodesk Insider Case Management (Americas, Europe, Middle East, Africa, Australia,and New Zealand)........................................................................................................4
 
New! Autodesk Customer Loyalty Service Desk...........................................................5
 
Bug Fix Notification Report...........................................................................................5
 
License Relocation Flexibility........................................................................................5
 
Interactive Training Session.........................................................................................5
 
New! Tech Alerts..........................................................................................................5
 
Self-Service, Online Resources....................................................................................6
 
Additional Savings........................................................................................................7
 
Getting the Most from Your Membership.......................................................................7
 
Making the Best Use of Hotline Support.......................................................................7
 
How to Contact Support................................................................................................8
 
Hours of Availability......................................................................................................8
 
Support Contact Numbers............................................................................................8
 
Managing a Support Call..............................................................................................9
 
License Relocations......................................................................................................9
 
Submitting a Relocation Request...............................................................................10
 
Finding Your Hardware ID..........................................................................................10
 
Online Resources.......................................................................................................11
 
About Autodesk..........................................................................................................11
 
 
AUTODESK MAYA PLATINUM MEMBERSHIP GUIDE2
Maximizing the Value of YourInvestment
The Autodesk Maya Platinum Membership program helps you minimize productiondowntime while you maximize the value of your investment in Maya software. This top-tiersupport and maintenance offering gives you priority access to all Maya softwareupgrades, extensive technical knowledge through the company’s expanded telephone andonline support services, and superior licensing flexibility.The Autodesk Maya Platinum Membership is available for a fixed annual fee, enabling youto predict and control the costs associated with upgrading your software, while accessingthe learning and support services you need to create unparalleled CG content.
 
The benefits of Maya Platinum Membership generate unbeatable value for you and yourbusiness, as detailed in the following list.
Autodesk Maya Platinum Membership Features at a Glance
Hotline open 19 hours a day on weekdays
1
 
Rapid hotline case response and resolution times
Autodesk Insider Case Management with management control for “super users”
Tech Alerts for quick information on known software issues and theirworkarounds
One-hour, interactive Maya 8.5 training session
2
 
Monthly downloadable Learning Tools DVDs
Ask Autodesk, with product-expert resourcesFor pricing and other information on the Autodesk Maya Platinum Membership program,visit the Autodesk Maya Support Center at
www.autodesk.com/maya-support
.
1
 
International hours may vary.
 
2
 
Available March through May 2007. Some restrictions may apply.
 

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