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what-is-6-sigma-8226

what-is-6-sigma-8226

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Published by Ravi Kumar

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Published by: Ravi Kumar on Apr 29, 2008
Copyright:Attribution Non-commercial

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05/09/2014

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6-Sigma ProcessQuality
Measured Success..
 
 
Six Sigma [a greek symbol ]represents standarddeviation of sample data
Coined by Bill SmithMotorola EngineerCirca 1986
Standard deviation is a measure of Variance..
 
 
Devil lies in the Variance…
An Average processOn Average can performwithin expectationBut its inherent high varianceresults in failed customerservice
Consider guaranteed Pizza delivery within 30 minutes.. Where meandelivery time is 24 minutes but SE is 3, such a process will have a largeproportion of delayed delivery ~ 31 % [being 2 sigma]

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