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Technology @ QMU
Essential IT for distance & part-time learners
Version 1.3, August 2009
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Contents
About this guide Page 21 Getting started – all about your QMU IT accounts 32 IT requirements for distance and part-time learning 53 Basic health & safety advice for computer users 64 QMU IT regulations & acceptable usage policy 75 Accessing and using Webmail 106 About WebCT – QMU’s virtual learning environment 247 Software for use at home 258 Remote access with the Citrix Remote Access gateway 269 Changing your QMU password remotely 3110 Frequently asked questions about QMU IT and technology 3511 Getting help with QMU IT and technology 3612 APPENDIX - Computer security for ‘home’ users: 3713 – Antivirus 3814 – Disabling filesharing 4215 – Firewall 4916 – Spyware 5317 – Windows updates 60
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About this guide
Welcome to QMU.This guide has been created to help distance and part-time learners getstarted with IT and technology @ QMU. You will find information on how to access and use key QMU systemsremotely, as well as how to get support when you require it.
Avril A Brown IS Systems & Training Manager August 2009
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