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Service Management - Service Failure and Recovery

Service Management - Service Failure and Recovery

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Published by anandita28
Service Failure and recovery in Taj, Trident and Aurora
Service Failure and recovery in Taj, Trident and Aurora

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Categories:Types, Brochures
Published by: anandita28 on Feb 16, 2010
Copyright:Attribution Non-commercial

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11/26/2012

pdf

text

original

 
 
ustomeras
 
takeholderin
 
erviceCrisis
 
 
Group Members
 
Chhaya Fulsunge
 -
C 12
 
Anu Pillai
 -
C 28
 
Simi Samkutty
-
C41
 
Shweta Dedhia
-
C10
 
AnanditaSingh
-
C 34
 
Akanksha Thanekar
 -
C 37
 
 
Flow of Presentatio
 
Case Study Overview 
 
Aurora Crisis 1
 
Aurora Crisis
-
Live cases Taj Trident Hotel
 
Service recovery strategie

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