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Assertive Feedback

Assertive Feedback

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Published by adeebo

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Published by: adeebo on Feb 17, 2010
Copyright:Attribution Non-commercial


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Assertive FeedbackAssertive Feedback
Introduction (Communication Styles)Introduction (Communication Styles)
Definition of FeedbackDefinition of Feedback
What is Assertive Feedback?What is Assertive Feedback?
Areas Of Feedback (when)Areas Of Feedback (when)
 A ‘NO’ uttered from the A ‘NO’ uttered from thedeepest conviction isdeepest conviction isbetter and greater better and greater than a 'YES' merely uttered tothan a 'YES' merely uttered to please, or what is worse, to please, or what is worse, toavoid trouble."avoid trouble."
 Mohandas GandhiMohandas Gandhi
Types Of CommunicatorsTypes Of Communicators
1. Passive:1. Passive:
avoids conflicts, hates risks, lose-winavoids conflicts, hates risks, lose-winsituations sees others more important thansituations sees others more important thanhim/herself, apologetichim/herself, apologetic
2. Aggressive:2. Aggressive:
creates win-lose situations ,creates win-lose situations ,threatens, hurtful to others, uses power & controlthreatens, hurtful to others, uses power & controlto get needsto get needs
3. Assertive:3. Assertive:
direct, creates win-win situations,direct, creates win-win situations,respects others, responsible for his/ her actionsrespects others, responsible for his/ her actions

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