Welcome to Scribd. Sign in or start your free trial to enjoy unlimited e-books, audiobooks & documents.Find out more
Buy Now $49.99
Standard view
Full view
of .
Look up keyword or section
Like this
59Activity

Table Of Contents

Why Should We Bother Integrating Voice and Data Services?
Communications Enhancements
Cost Savings
Introducing the Cisco Unified Communications Manager Lineup
Introducing the Cisco Unified Communications Manager Lineup 3
Cisco Unified Communications Manager
Cisco Unified Communications Manager Business Edition
Cisco Unified Communications Manager Express
Comparing the Communications Manager Alternatives
Introducing the Cisco Unity Lineup
Introducing the Cisco Unity Lineup 7
Cisco Unity
Cisco Unity Express
Introducing Cisco IP Phones and User Applications
Introducing Cisco IP Phones and User Applications 11
Cisco 7900 Series IP Phones
Cisco 7900 Expansion Modules
Cisco 6900 Series IP Phones
Cisco 3900 Series IP Phones
Cisco IP Communicator
Cisco 500 Series IP Phones
Cisco Analog Telephony Adapter
Additional Unified Communications Applications
Cisco VG224 and VG248 Series Voice Gateway
Review Questions
Answers to Review Questions
Answers to Written Lab 1.1
Answers to Written Lab 1.1 33
Understanding Analog Network Signaling
Loop Start Signaling
Ground Start Signaling
Analog Network Event Signaling
Comparing Analog and Digital Circuits
Comparing Analog and Digital Circuits 41
The Analog Signal
Analog Voice Interfaces
The Analog - to - Digital Conversion Process
Digital Voice Interfaces
Multiplexing
Time - Division Multiplexing
Statistical Time - Division Multiplexing
Private Phone Switching
The Key System
Private Branch Exchange
PSTN Numbering Plans
The International Numbering Plan
The North American Numbering Plan
Written Lab 2.1
Answers to Written Lab 2.1
Answers to Written Lab 2.1 73
Understanding the Unified Communications Model
The Infrastructure Layer
The Call Control Layer
The Applications Layer
The Endpoints Layer
A Closer Look at Voice Gateways
A Closer Look at Voice Gateways 79
Using Voice Gateways to Connect a CUCM to a PBX
Voice Gateway Dial Peers
Dial Peers and Call Legs
Comparing Voice Gateway Communication Protocols
An Overview of Voice and Video Transport Protocols
The Real - Time Transport Protocol
Compressed RTP
Real - Time Transport Control Protocol
Comparing VoIP Endpoint Signaling Protocols
SCCP
Voice Signaling Protocols in Review
Comparing the Common Voice Codecs
G.711
G.729
Comparing the Common Voice Codecs 95
G.729a
iLBC
Which Codec Is Right for You?
Calculating IP Voice Packet Sizes
Voice Packet Payload
Layer 2 Header Information
Layer 3 Header Information
Special Case Packet Additions
Calculating Bytes per Second
Calculating Bits per Second
Size Calculation Examples
Reducing Voice Packet Sizes
Examples of When to Use Specific Codecs
Written Lab 3.1
Answers to Review Questions 111
Answers to Written Lab 3.1
Power Options for IP Phones
Power brick
Power Brick
Powered Patch Panel/Power Injector
Power over Ethernet Switch
Understanding and Configuring VLANs and Voice VLANs
An Overview of VLANs
Understanding and Configuring VLANs and Voice VLANs 123
Configuring VLANs
Configuring VLAN Trunks
Implementing Inter - VLAN Routing
Using the VLAN Trunking Protocol
Configuring and Verifying Voice VLANs
Introduction to Quality of Service (QoS)
Introduction to Quality of Service (QoS) 147
1. Traffic classification
Traffic Classification
Traffic Marking
Traffic Queuing
Identifying QoS Trust Boundaries
Auto - QoS Implementation Options
Configuring Other Link Efficiency Techniques
Compression Techniques
Configuring Other Link Efficiency Techniques 153
Hands - on Lab 4.5: Setting Up a DHCP Server
Answers to Written Lab 4.1
Answers to Written Lab 4.1 171
Understanding CUCM Express Licensing
IOS Licenses for Voice
CUCM Express Feature Licenses
Cisco Phone User Licenses
Cisco CUCM Express License Bundles
Cisco Voice IOS and CUCM Express Software Installation
Cisco Voice IOS and CUCM Express Software Installation 177
Initial CUCM Express Configuration
Configuring CUCM Express as a TFTP Server
Configuring Ephone and Ephone - DNs
Making Your First Call Powered by CUCM Express
Basic Configuration Using the Telephony Service Setup Script
Basic Configuration Using the GUI
Enabling the GUI Interface
Basic Configuration Using the GUI 203
CUCM Express Web GUI Basics
Troubleshooting Cisco Phone Registrations
Determining the State of an Ephone
Written Lab 5.1
Answers to Written Lab 1
Configuring Key System and PBX DN s and Ephones
Configuring Key Systems
Configuring PBX Systems
Configuring Ephone Button Options
Configuring Telephony Service Features
How to Configure User Locale and Network Locale
Configuring the Date and Time Format
Configuring the System Message
Configuring a Local Directory
Configuring Voice Productivity Features 261
Configuring Voice Productivity Features
Call Forwarding
Call Transfer
Call Pickup
Call Parking
Hunt Groups
Intercom
Paging
Call Blocking
Call Detail Records
Configuring Music on Hold (MoH)
Configuring Music on Hold (MoH) 281
Using the Multicast MoH Route Command
Disabling Multicast MoH on a Per - Ephone Basis
Written Lab 6.1
Hands - on Lab 6.1: Configuring a Hunt Group
Hands - on Lab 6.2: Configuring a Call Parking Slot
Hands - on Lab 6.3: Configuring Multicast Paging
Hands - on Lab 6.4: Configuring Multicast MoH
Answers to Review Questions 295
Answers to Written Lab 6.1
Answers to Written Lab 6.1 297
Configuring FXS Ports
Reviewing FXS Port Configuration and Status
Configuring POTS Dial Peers for the FXS Ports
FXS PLAR Configuration
Configuring FXO Ports
Reviewing FXO Port Configuration and Status
Configuring POTS Dial Peers for the FXO Ports
FXO PLAR Configuration
FXO CAMA Configuration
Configuring Digital T1 Ports
Configuring T1 CAS Ports
Configuring Digital T1 Ports 319
Configuring POTS Dial Peers for T1 CAS Ports
Configuring T1 PRI Ports
Configuring POTS Dial Peers for T1 PRI Ports
Configuring VoIP Dial Peers over WAN Connections
Dial-Plan Strategy 329
The Selection Process for Outbound Dial Peers
Selection Process for Inbound Dial Peers
When All Else Fails: Dial-Peer 0
Dial - Peer Digit Manipulation
POTS Digit Manipulation Using Stripped Digits
Dial-Peer Digit Manipulation 335
POTS Digit Manipulation Using Prefixes
POTS Digit Manipulation Using Forward - Digits
Understanding the Digit - Manipulation Hierarchy
H.323 Trunking
SIP Trunking
Written Lab 7.1
Hands - on Lab 7.2: Configuring a T1 PRI Interface
Hands - on Lab 7.3: Configuring an H.323 Trunk
Hands - on Lab 7.4: Configuring Translation Profiles
Answers to Written Lab 7.1
Understanding Unity Express Voice Mail Features
Users/Subscribers
Upgrading Unity Express Software
Unity Express Setup Using the Initialization Wizard
Restoring Unity Express to Factory Default Settings
Step 1: Suspend Unity Express Services
Restoring Unity Express to Factory Default Settings 401
Step 2: Restore Factory Defaults on Unity Express
Written Lab 8.1
Hands - on Lab 8.2: Configuring Unity Express Dial Peers
Hands - on Lab 8.3: Configuring MWI Ephone - DNs
Answers to Written Lab 8.1
Answers to Written Lab 8.1 413
Configuring System Settings
Configuring Voice Mail Default Settings
Creating Users, Groups, and Mailboxes
User Creation with Mailbox
Group Creation with Mailbox
Group Creation for Administrative Roles
Configuring Auto Attendant
Configuring Auto Attendant 439
Administrating the Auto Attendant Application
Modifying the Business Hours Schedule
Configuring the Holiday Schedule
Creating Custom Prompts Using the AvT
Configuring Message Notification
Configuring Message Notification 443
Administrating and Troubleshooting Unity Express
Synchronizing Information
Backing Up and Restoring Configurations
Running a Unity Express Trace
Written Lab 9.1
Hands - on Lab 9.1: Viewing Real - Time Trace Logs
Hands - on Lab 9.2: Saving and Retrieving Trace Log Files
Answers to Written Lab 9.1
The Smart Business Communications System
The SBCS Components
Using the UC500 Series Platform out of the Box
Introducing the Cisco Configuration Assistant
CCA Requirements
CCA Limitations Per Site
Setting Up CCA for Supporting the UC500 Series Platform
Installing the CCA Software
Navigating with the CCA User Interface
Adding a New CCA Site
Written Lab 10.1
Answers to Review Questions 489
Answers to Written Lab 10.1 491
Answers to Written Lab 10.1
Telephony Initialization
Configuring the Telephony Region Using CCA
Configuring Telephony Voice Features Using CCA
Configuring Telephony Voice Features Using CCA 495
Configuring Voice System Options
Configuring Voice Network Options
Configuring SIP Trunk Options
Configuring Voice Features Options
Configuring User Extensions Options
Configuring Telephony Voice Mail Features Using CCA
Voice Mail Setup Options
Configuring Telephony Voice Mail Features Using CCA 505
Voice Mail Mailbox Options
Configuring Telephony Phone Groups Features Using CCA
Hunt groups
Paging Groups
Pickup Groups
Configuring Telephony Schedules Using CCA
Business Hours
Night Service
Holiday
Configuring Telephony Auto Attendant Features Using CCA
Auto Attendant
Configuring Telephony Auto Attendant Features Using CCA 513
Prompt Management
Script Management
Configuring Telephony Dial Plans Using CCA
Creating an Incoming Dial Plan
Configuring Telephony Dial Plans Using CCA 517
Creating an Outgoing Dial Plan
Written Lab 11.1
Answers to Written Lab 11.1
CCA Telephony Setup Wizard Overview and Requirements
Configuring Networking Parameters Using the TSW
Configuring System Access
Configuring Networking Parameters Using the TSW 537
Configuring the System Locale
Configuring WAN/LAN Settings
Configuring User and Extension Parameters Using the TSW
Configuring Internal Dialing
Configuring User and Extension Parameters Using the TSW 543
Configuring Analog Station (FXS) Ports
Configuring Phone Users and Extensions
Configuring Hunt Groups
Configuring Auto Attendant Parameters Using the TSW
Defining the AA and Setting Working Hours
Defining AA Prompts and Actions
Managing Auto Attendant Prompts
Configuring Analog PSTN Trunk Parameters Using the TSW
Configuring Call Routing Parameters Using the TSW
Final Review and Applying the Configuration Using the TSW
Glossary
Index
P. 1
CCNA Voice Study Guide: Exam 640-460

CCNA Voice Study Guide: Exam 640-460

Ratings:

5.0

(1)
|Views: 3,716|Likes:
Published by Wiley
The ultimate guide to the new CCNA voice network administrator certification exam

The new CCNA Voice exam tests candidates on their ability to implement a Cisco VoIP solution. Network administrators of voice systems will appreciate that the CCNA Voice Study Guide focuses completely on the information required by the exam.

Along with hands-on labs and an objective map showing where each objective is covered, this guide includes a CD with the Sybex Test Engine, flashcards, and entire book in PDF format.

The new CCNA Voice certification will be valuable for administrators of voice network systems using Cisco VoIP solutions From Sybex, the leading CCNA publisher, this guide offers in-depth coverage of every exam objective and the technology developed by Cisco for VoIP systems Covers the components of the Cisco Unified Communications Architecture as well as PSTN and VoIP components and technologies Shows how to configure gateways, voice ports, and dial peers Demonstrates how to configure a Cisco network to support VoIP and implement voicemail CD-ROM includes the Sybex Test Engine, flashcards, and entire book in PDF format

CCNA Voice Study Guide will thoroughly prepare candidates for the new CCNA Voice certification.

Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

The ultimate guide to the new CCNA voice network administrator certification exam

The new CCNA Voice exam tests candidates on their ability to implement a Cisco VoIP solution. Network administrators of voice systems will appreciate that the CCNA Voice Study Guide focuses completely on the information required by the exam.

Along with hands-on labs and an objective map showing where each objective is covered, this guide includes a CD with the Sybex Test Engine, flashcards, and entire book in PDF format.

The new CCNA Voice certification will be valuable for administrators of voice network systems using Cisco VoIP solutions From Sybex, the leading CCNA publisher, this guide offers in-depth coverage of every exam objective and the technology developed by Cisco for VoIP systems Covers the components of the Cisco Unified Communications Architecture as well as PSTN and VoIP components and technologies Shows how to configure gateways, voice ports, and dial peers Demonstrates how to configure a Cisco network to support VoIP and implement voicemail CD-ROM includes the Sybex Test Engine, flashcards, and entire book in PDF format

CCNA Voice Study Guide will thoroughly prepare candidates for the new CCNA Voice certification.

Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

More info:

Publish date: Feb 12, 2010
Added to Scribd: Feb 17, 2010
Copyright:Traditional Copyright: All rights reservedISBN:9780470631133
List Price: $49.99 Buy Now

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
This book can be read on up to 6 mobile devices.
See more
See less

03/31/2015

655

9780470631133

$49.99

USD

You're Reading a Free Preview
Pages 14 to 62 are not shown in this preview.
You're Reading a Free Preview
Pages 76 to 198 are not shown in this preview.
You're Reading a Free Preview
Pages 212 to 406 are not shown in this preview.
You're Reading a Free Preview
Pages 420 to 423 are not shown in this preview.
You're Reading a Free Preview
Pages 437 to 655 are not shown in this preview.

Activity (59)

You've already reviewed this. Edit your review.
1 hundred reads
1 thousand reads
Frishta Hawleri liked this
Charly Balsa liked this
Prince Garg liked this
wisardalfa liked this
pete555 liked this

You're Reading a Free Preview

Download
scribd